https://www.hubtype.com
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Hubtype offers advanced automated customer service with conversational app platform.
https://www.hubtype.com Product Information
Hubtype Platform: Conversational CX Automation
Hubtype is an enterprise-grade chatbot and conversational automation platform designed to go beyond text-only AI, enabling automated and agent-assisted customer service journeys at scale. It offers a messaging-first helpdesk, a no-code drag-and-drop flow builder, an analytics suite, and seamless integration capabilities to help brands automate complex use cases while maintaining high CSAT scores.
Overview
Hubtype provides a comprehensive suite for building, testing, and deploying both automated and human-assisted customer service experiences. It emphasizes security (ISO 27001, end-to-end encryption, secure SSL Webhooks) and interoperability with existing tech stacks (CRM, helpdesk, data analytics, CMS, and AI systems).
How it Works
- Build conversations with a no-code, drag-and-drop Flow Builder.
- Deploy message-first journeys across supported channels (e.g., WhatsApp and other messaging channels).
- Manage tickets, queues, and business areas via a user-friendly admin interface.
- Analyze performance with a dedicated analytics suite to drive CSAT improvements.
- Integrate with your existing tech stack to automate broader workflows without replacing current systems.
Features
- No-code, drag-and-drop chatbot builder for rapid automation and editing of customer journeys
- Message-first admin interface to manage tickets, queues, and business areas
- Analytics suite focused on messaging to measure and optimize performance
- End-to-end security: end-to-end encryption on messages, secure SSL Webhooks, ISO 27001 certified
- Interactive elements and decision flows to automate a wide range of use cases
- High bot compliance (up to ~80% achieved with industry-specific portfolios of interactive elements and AI flows)
- Unified blend of bot and human handover for seamless customer experiences
- Seamless integration with existing tech stacks (CRM, helpdesk, data analytics, CMS, and AI)
- Ability to automate complex scenarios (e.g., adding a bag to a booking) to convert support tickets into automated actions
- Scalable platform for both automated and agent-based journeys across multiple channels
Use Cases
- WhatsApp and messaging-first customer support
- Insurance, banking, airlines, ecommerce, and other industries requiring scalable, automated CS
- Reducing manual ticket handling and deflecting inquiries while preserving high CSAT
- Upsell and revenue opportunities through automated conversation flows
Security & Compliance
- End-to-end encryption for messages
- Secure SSL Webhooks
- ISO 27001 certification
- Strong privacy posture when integrating with CRM, CMS, and data analytics tools
Benefits & Outcomes
- Cost reduction through increased automation of common inquiries
- 2x CSAT score improvements with faster, more intuitive self-service and smooth agent handover
- 60-96% of inquiries automated in supported scenarios (depending on use case and integration quality)
- Ability to measure impact and optimize CSAT with the analytics suite
Integrations & Ecosystem
- Integrates with CRM, helpdesk, data analytics, CMS, and existing AI systems
- Works across multiple messaging channels with a focus on WhatsApp
- Flexible to plug into your current tech stack without disruptive changes
Getting Started
- Request a demo to discuss use cases, channels, and required integrations
- Prepare your data model and tickets/queues structure for flow mapping
- Build and test flows in the no-code Flow Builder
- Deploy and monitor with the analytics suite to optimize CSAT over time
Why Hubtype?
Hubtype stands out by delivering next-generation automated customer service experiences that combine robust automation, agent-assisted capabilities, strong security, and seamless integration, enabling enterprises to scale support while maintaining high customer satisfaction.