Hubtype

Hubtype Platform — Conversational CX Automation is an enterprise-grade chatbot and automated customer service platform that goes beyond text-only AI to deliver next-generation automated customer experiences. It enables organizations to build, test, and deploy both automated and agent-assisted journeys at scale, with a focus on messaging-first helpdesk, no/low-code flow design, and deep analytics.

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Overview

• Purpose-built for customer service automation across multiple channels (e.g., WhatsApp, web, and other messaging channels).
• Combines a no-code/drag-and-drop flow builder with a message-first interface for admins and agents to manage tickets, queues, and business areas.
• Provides a comprehensive analytics suite to surface actionable insights for improving CSAT and operational efficiency.
• Emphasizes security (end-to-end encryption, secure SSL webhooks, ISO 27001 certification) to protect customer data.
• Designed to integrate with existing tech stacks (CRM, helpdesk, data analytics, CMS, and AI systems) to extend current investments without major rewrites.

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How it Helps Businesses

• Cut costs by automating more use cases and queries with industry-specific interactive elements and decision flows, achieving high bot compliance.
• Boost CSAT and NPS by delivering faster, intuitive self-service with seamless handover to human agents when needed.
• Improve efficiency with a unified blend of bot and human interactions for smooth customer journeys.
• Drive measurable results by embedding Hubtype into your tech stack and leveraging its automation capabilities for complex scenarios (e.g., upsell within bookings).

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How It Works

• Build customer journeys with a no-code, drag-and-drop Flow Builder.
• Manage tickets, queues, and business areas via a message-first admin/agent interface.
• Analyze performance with a dedicated analytics suite to inform decisions and improve CSAT.
• Integrate with your existing CRM, helpdesk, data analytics, CMS, and AI systems.

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Safety and Compliance

• End-to-end encryption for messages and ISO 27001 certification.

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Core Features

• No-code, drag-and-drop chatbot builder for rapid automation of customer journeys
• Message-first admin and agent interface to manage tickets, queues, and business areas
• Comprehensive analytics suite for messaging-driven CSAT insights
• End-to-end encryption and ISO 27001 security certification
• Seamless integration with CRM, helpdesk, data analytics, CMS, and existing AI systems
• Multi-channel support with WhatsApp and other messaging channels
• Interactive elements and AI-driven decision flows to automate complex use cases
• Ability to automate both bot-only and bot+human interactions for optimal user experiences
• Scalable architecture suitable for enterprise deployments

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Target Use Cases

• Customer service automation for airlines, insurance, banking, eCommerce, and other industries
• Self-service support with reliable handover to agents when needed
• Upsell and value-added interactions within existing customer journeys

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Quick Start

• Request a demo to see how Hubtype can automate your specific use cases and channels.
• Explore the Flow Builder to design automated journeys and test with real-world scenarios.
• Review analytics to identify bottlenecks and optimize CSAT and operational metrics.