Kommunicate

Kommunicate — AI-Powered Customer Service Automation Platform

Kommunicate is an enterprise-grade, AI-powered customer service automation platform designed to deliver fast, accurate, and scalable support across websites, mobile apps, and messaging channels. It combines a no-code AI chatbot builder with deep integrations to your existing ticketing systems, CRMs, and communication channels, enabling human-like conversations at scale while preserving empathy and agent handoffs when needed.

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Overview

• Flexible, accurate, and scalable generative AI-powered chatbot for enterprises
• Seamless integration with popular AI models (OpenAI, Gemini, Anthropic, Dialogflow, IBM Watson, Amazon Lex) and existing CX tech stacks
• Deployable on web, mobile apps, and messaging platforms (WhatsApp, Messenger, Viber, Telegram, Line, etc.)
• Native ticketing/CRM integrations (Zendesk, Salesforce, Freshworks, Pipedrive, Helpscout, Zapier, and more)
• No-code chatbot builder with multi-language support and omnichannel delivery
• Emphasis on reducing handle times, increasing first contact resolution, and lowering cost per resolution

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How it Works

1. Create or deploy an AI chatbot from your own content (URLs, help centers, documents, PDFs, etc.).
2. Choose your preferred language and tone to match your brand voice.
3. Deploy the bot across websites, mobile apps, and messaging platforms; optionally connect to your ticketing/CRM systems.
4. Use bot-to-human handoff for complex queries; monitor performance and iterate with your data.

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Core Features

• No-code AI chatbot builder with quick deployment
• Support for OpenAI, Gemini, Anthropic, Dialogflow, IBM Watson, Amazon Lex as LLMs/NLP backends
• Multilingual support (100+ languages)
• Omnichannel delivery: web, iOS, Android, WhatsApp, Telegram, Viber, Messenger, Line, etc.
• Ticketing and CRM integrations (Zendesk, Salesforce, Freshdesk, Pipedrive, Helpscout, Zapier, and more)
• Knowledge base and document ingestion (URLs, PDFs, Excel, DOCS, web pages)
• Live chat with seamless bot-to-human handoff
• Analytics and ROI tracking (improved first response, faster resolutions, cost reductions)
• Prebuilt chatbot templates and industry-specific use cases
• Security and governance: enterprise-grade data protection and compliance options

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Integrations & Ecosystem

• Integrates with: Zendesk, Salesforce, Freshdesk, Pipedrive, Helpscout, Zapier, and more via APIs
• Supports channels: WhatsApp, Facebook Messenger, Viber, Telegram, Line, Website chat, Mobile Apps
• Works with major AI backends and can be fine-tuned on your content for accurate responses

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Use Cases & Benefits

• Automate high-volume, repetitive customer queries to improve CSAT and reduce workload on human agents
• Achieve faster response times and lower average handling times
• Maintain empathy and consistent brand voice across all interactions
• Scale support across multiple languages and regions
• Seamlessly escalate to live agents when necessary without losing context

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Safety & Compliance

• Supports enterprise data controls and regional data residency options
• Designated agent handoffs preserve data continuity and context for humans
• Generative AI features are designed to minimize hallucinations and maintain accuracy

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Get Started

• Create a chatbot instantly from your URL or content without sign-up
• Book a demo to explore deployment options and integrations

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Why Kommunicate

• Enterprise-grade automation that scales with your business
• Flexible deployment across channels and devices
• Deep integration with existing CX tooling to preserve workflows
• Proven improvements in response times, resolution efficiency, and customer satisfaction