Kustomer

Kustomer AI-Powered Customer Service CRM Platform is a comprehensive, data-driven customer service platform that unifies CRM, ticketing, and AI to deliver faster, more personalized support across all channels. It emphasizes AI Agents for customers and reps, omnichannel workflows, proactive service, and deep data insights to reduce support queries, boost agent efficiency, and improve customer experiences. The platform promotes scalable, one-price-per-conversation access with unlimited seats and AI capabilities embedded throughout the customer service journey.

How It Works

1. Unified platform combines CRM, tickets, and AI agents across email, chat, social, phone, and more.
2. AI Agents for Customers respond to inquiries with instant, human-like support across channels.
3. AI Agents for Reps assist human agents by triaging, routing, and providing contextual information to resolve issues faster.
4. Agent Studio lets you build custom AI agents tailored to your business needs without heavy developer work.
5. Omnichannel Workflows automate end-to-end support processes, ensuring consistent experiences across touchpoints.
6. Reporting & Analytics track performance and identify optimization opportunities to continuously improve service.
7. Security & Compliance safeguards customer data across the platform.

Use Cases

• Self-Service empowerment with intelligent knowledge bases and guided flows.
• Agent Support with real-time recommendations and context to improve resolution times.
• Proactive Service to anticipate and resolve issues before customers reach out.
• Omnichannel orchestration to deliver seamless experiences across all channels.

Resources & Pricing

• Flexible, scalable pricing model with AI-first capabilities.
• Access to AI Agents for Customers, AI Agents for Reps, and the CRM core.
• Self-Service resources and tutorials to maximize adoption and value.

Why Kustomer

• Powerful, flexible, and data-driven platform designed for modern customer service teams.
• Unifies data, AI, and humans to unlock higher efficiency and better customer experiences.
• Supports rapid deployment and customization to fit varied business needs.

Core Features

• AI Agents for Customers: instant, human-like support across channels
• AI Agents for Reps: assist agents with context, triage, and routing
• Agent Studio: build and customize AI agents without a developer
• Omnichannel Workflows: automate and synchronize multi-channel interactions
• CRM + Ticketing integration: single source of truth for customer data
• Proactive Service: anticipate issues and resolve proactively
• Reporting & Analytics: monitor performance and optimize operations
• Security & Compliance: robust data protection and governance
• Integrations: connect with your existing tools and data
• Self-Service Capabilities: empower customers with intuitive help options

How It Works (at a glance)

• Centralized customer view with complete history
• AI-driven automation to accelerate resolution times
• Seamless handoff between AI and human agents when needed
• Transparent pricing per conversation with unlimited seats

Safety & Compliance Considerations

• Data privacy and security are prioritized, with controls to protect customer information and ensure compliant usage of AI features.