Laila - Medspa Receptionist AI

Laila | AI Customer service that remembers you is an AI-powered customer service platform designed to build lasting relationships by delivering personalized, context-aware support across channels. It remembers customer history, preferences, and needs to provide consistent service, transforming interactions into relationships rather than transactions. The system emphasizes deep personalization, seamless integrations, and multi-channel engagement to fit customers into their preferred communication methods (WhatsApp, Instagram, website, email, and more). It supports booking flows, real-time support, and intelligent routing to drive loyalty and repeat business.

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How Laila Works

• Leverages customer history and preferences to deliver tailored responses.
• Engages customers where they are most comfortable across multiple channels.
• Integrates with your existing tools and CRM to automate workflows and follow-ups.
• Uses AI to normalize conversations and maintain a natural, human-like tone.

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Channels & Integrations

• WhatsApp, Instagram, website widgets, email, and beyond for live conversations.
• Seamless integrations with partners like Phorest, Shopify, Stripe, and other platforms to unify bookings, payments, and CRM.
• Real-time, on-demand support through live widgets and messaging channels.

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Use Cases

• Booking and appointment management (e.g., salon bookings) with personalized suggestions.
• Ongoing customer support that remembers prior visits and preferences.
• Marketing and retention through personalized follow-ups and tailored recommendations.

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Safety and Privacy Considerations

• Designed to enhance customer relationships while aligning with your data policies and compliance requirements.

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Core Features

• AI-powered customer service that remembers customer history and preferences
• Multi-channel engagement across WhatsApp, Instagram, website, and email
• Deep personalization to deliver context-aware, human-like responses
• seamless CRM and e-commerce integrations (Phorest, Shopify, Stripe, etc.)
• Real-time live support and proactive follow-ups
• Booking and scheduling automation with personalized recommendations
• Cross-location and multi-channel workflows
• Eventual expansion to additional channels (Phone, Messenger, Email) with ongoing updates