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LiveChatAI

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Chatbots & Virtual Companions

Introduction

Streamline customer support with AI chat bot & live chat

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LiveChatAI Product Information

LiveChatAI — AI Chatbot for Customer Support (GPT-4o Powered)

LiveChatAI is an AI chatbot platform designed to empower customer support teams by training a GPT-powered bot on your own data. It blends AI-driven automation with human support, enabling instant responses, faster resolution times, and scalable multi-channel engagement across websites, Slack, and WhatsApp.

Key value proposition

  • Resolve up to 70% of customer support queries instantly.
  • Train the AI with your own data (website content, PDFs, Q&A, etc.) to deliver accurate, brand-consistent responses.
  • Seamlessly escalate complex issues to human agents when needed.
  • Localize responses in up to 95 languages for global reach.
  • Works across multiple channels (website chat, Slack, WhatsApp) and platforms via API integrations.

How LiveChatAI works

  1. Train AI with your data: import content from your website, PDFs, documents, or Q&A to create a vector-backed knowledge base.
  2. Deploy a GPT-powered live chat: the AI bot answers questions in real time, drawing on your trained data.
  3. Handoff to humans when necessary: triage complex issues and hand off to human support without friction.
  4. Monitor and refine: use analytics to track performance and improve responses over time.

LiveChatAI emphasizes accuracy, security, and brand-aligned conversations, leveraging state-of-the-art OpenAI models (GPT-4, GPT-4o, and 3.5 variants).

Use Cases

  • Customer Support: answer common inquiries instantly, reduce ticket load.
  • Internal Support: provide quick help to teams using your own documentation.
  • E-commerce: deliver product information, order status, and recommendations.
  • Education: create a knowledge base chatbot for learners and staff.

How to get started

  • Train AI with your data: upload your website content (or provide PDFs/text) to build a tailored knowledge base.
  • Create and customize your AI chatbot for any website: generate a chatbot and embed it via iframe or chat bubble. Supports website embedding, Slack, and WhatsApp.
  • Preview and test: use the preview mode to test prompts and bot behavior before going live.
  • Deploy and monitor: publish to your site and track analytics to optimize performance.

Safety, Privacy & Compliance

  • Data never leaves your environment: content is used to train a private model tailored to your data.
  • Transparent AI conversations in inbox for monitoring by your team.
  • Human handoff ensures high-stakes issues are handled by agents when needed.

Core Features

  • Train AI with your own data (websites, PDFs, text, Q&A) and create a customized GPT-powered chatbot.
  • Works across multiple channels: Website Chat, Slack, WhatsApp, with an API for other integrations.
  • Instant, on-brand AI responses with 95-language instant localization.
  • Human handoff: seamless triage and escalation to human support.
  • Analytics and insights to monitor performance and improve responses.
  • Preview mode to test AI prompts and behavior before publishing.
  • Unlimited content import for long-term memory and improved accuracy.
  • API access for advanced integrations and automation workflows.
  • No required AI expertise: user-friendly setup and maintenance.

Why choose LiveChatAI? (Competitive advantages)

  • AI bot that learns from your data to deliver precise, relevant answers.
  • Combines AI automation with human support for a balanced, reliable customer experience.
  • Scales with your business across channels and languages.
  • Transparent conversations and easy monitoring for governance and compliance.

Example customer outcomes

  • 70% faster resolution times.
  • Significantly reduced support volumes while maintaining satisfaction.
  • Improved agent productivity by surfacing relevant data and enabling efficient handoffs.

Pricing & Availability

  • Available with flexible plans supporting multiple channels and data sources.
  • API enabled for broader platform integration.

Quick Start Demo

  • Interactive LiveChatAI Demo available to explore training with your data and testing bot behavior.

Related Resources

  • Case studies and testimonials from various industries.
  • Blog with guidance on AI chatbots, training data, and best practices.
  • Help Center and community resources for self-serve learning.

Safety and Legal Considerations

  • Use AI responsibly: verify critical information and provide human support for high-stakes inquiries.
  • Ensure data privacy by controlling what content is fed into the model.
  • Maintain user trust with transparent AI interactions and clear escalation paths.