LiveX AI Agent

LiveX AI: ChurnControl and AI Agent platform for customer retention and success

LiveX AI provides AI-powered agents designed to boost retention and reduce churn for B2C subscription and D2C businesses. The platform emphasizes human-like avatars, omnichannel engagement (chat, voice, search, QR codes), real-time insights, and rapid deployment without heavy engineering. It aims to convert first-time users into loyal customers through proactive, personalized interactions.

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Key Value Proposition

• Reduce churn and increase retention with adaptive AI agents that engage customers in real time
• Achieve high self-resolution rates and rapid issue resolution across multiple channels
• Gain actionable, data-driven insights from unstructured customer interactions to refine retention strategies
• Deploy new retention strategies quickly (one day) with no engineering required
• Provide privacy-conscious, secure, and compliant AI interactions across languages

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How to Use LiveX AI

1. Integrate LiveX AI into your current customer support and retention workflows (e.g., Zendesk, HubSpot, Intercom, Shopify, Google Cloud).
2. Configure AI Agents (Avatars) to engage customers across channels: chat, voice, search, and QR codes.
3. Monitor performance through built-in analytics to optimize retention strategies and reduce churn.
4. Leverage AI to assist live agents, automate routine tasks, and deliver faster resolutions.

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Core Capabilities

• Proactive AI agents for churn reduction and retention
• Human-like avatars with real-time, personalized interactions
• Omnichannel support: chat, voice, search, and QR codes
• Self-resolution improvements (up to 88% self-resolution rate reported)
• Actionable data insights from customer interactions
• Rapid deployment: go live in as little as one day
• Privacy and security: SOC2, HIPAA, GDPR compliance
• Seamless integrations with leading platforms (Zendesk, HubSpot, Intercom, Shopify, Google Cloud) and dedicated apps
• Multilingual support for broad accessibility
• AI agent assist to empower live agents and improve response quality

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Safety, Privacy, and Compliance

• Data protection through SOC2, HIPAA, and GDPR compliance
• Tools to remove or redact PII to safeguard privacy

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What You Get

• Up to 35% churn reduction through proactive engagement
• Up to 88% self-resolution rate for customer inquiries
• Real-time personalization and seamless omnichannel experiences
• Actionable insights to refine product experiences and retention strategies
• Scalable AI agents that grow with your business

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Core Features Summary

• AI Agent (ChurnControl) for retention-focused conversations
• AI Avatai avatars across chat, voice, search, and QR codes
• AI Search, AI Reply, AI Assist modules for enhanced interactions
• AI Agent for Shopify and other major platforms for streamlined workflows
• Rapid deployment and scalable architecture
• Comprehensive security and regulatory compliance (SOC2, HIPAA, GDPR)