Luminous CRM

Luminous CRM is a WhatsApp engagement platform built on the Official WhatsApp Business API designed to help businesses acquire, engage, convert, and re-engage customers on WhatsApp. It offers automation, multi-agent live chat, and real-time analytics to power marketing, commerce, and support across industries such as eCommerce, banking & finance, healthcare, restaurants, eduTech, marketing agencies, and more.

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Key Use-Cases

• Broadcast bulk promotional messages to unlimited users with instant delivery of offers, coupons, and festival wishes.
• Automate messages with AI-powered chatbots for 24x7 customer engagement.
• Multi-agent live chat on the same WhatsApp Business Number for scalable support.
• Real-time analytics on campaigns, deliveries, reads, and replies.
• Integrations with e-stores, CRMs, and payment portals to streamline orders and notifications (abandoned carts, order confirmations, etc.).
• Smart retargeting and audience segmentation for higher conversions.

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How It Works

1. Connect your WhatsApp Business API-enabled number and integrate with your CRM, eCommerce platforms (Shopify, WooCommerce, Stripe, Flutterwave), and other tools via APIs.
2. Import contacts and create campaigns with bulk broadcast, AI chatbot automation, and live agent routing.
3. Monitor real-time campaign performance (sent, delivered, read, replied) and optimize audiences for re-broadcasts.

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Platform Capabilities

• Broadcast bulk notifications and promotional messages to unlimited users.
• AI-powered chatbots for automated 24/7 responses and rich-media interactions.
• Multi-Agent Live Chat on a single WhatsApp number with shared dashboards.
• Real-time analytics for message delivery, read rates, and engagement.
• Smart audience tagging, segmentation, and re-targeting to boost conversions.
• In-built CRM features for contact management, tagging, and customer profiling.
• Seamless integrations with eCommerce platforms, payment portals, and CRMs.
• Abandoned cart and order update automation via APIs.

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Use Cases by Industry

• ECommerce: order confirmations, shipping updates, promotions, cart abandonment.
• Banking & Finance: transactional alerts, customer support, policy updates.
• Healthcare: appointment reminders, updates, and follow-ups.
• Restaurant & Food: order updates, promos, loyalty campaigns.
• EduTech: course updates, enrollment reminders, support.
• Marketing Agencies: client campaigns, automation workflows, reporting.

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Pricing & Resources

• Luminous CRM emphasizes WhatsApp API-based engagement with scalable automation and analytics.
• Includes support and onboarding through the Luminous team.

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Integrations

• Connectors for Shopify, WooCommerce, Stripe, Flutterwave via APIs.
• CRM integrations for richer customer profiles and targeted campaigns.
• Payment portals and order management systems to automate notifications.

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Safety & Compliance

• Built on Official WhatsApp Business APIs with adherence to platform rules.
• Broadcasts and campaigns should comply with WhatsApp policies to avoid number blocks.

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• WhatsApp Business API-powered engagement platform
• Bulk broadcast to unlimited users
• AI-powered chatbots for 24/7 automated engagement
• Multi-Agent Live Chat on a single WhatsApp number
• Real-time analytics (delivery, read, reply rates)
• In-built CRM with contact tagging and profiling
• Integrations with eCommerce, CRMs, and payment portals via APIs
• Retargeting and audience segmentation for higher conversions
• Rich-media support for dynamic messaging