Magical: Workflow Automation & Autofill AI Agent (Agentic AI) – Overview
Magical is an enterprise-grade automation platform that uses AI-powered agents to handle repetitive, time-consuming workflows end-to-end. It combines process mining, autonomous AI agents, and human-assisted automations to optimize and streamline operations across Healthcare, Financial Services, Operations, Support, and Sales. It emphasizes fast deployment, zero- to minimal engineering, and security-first infrastructure suitable for large organizations.
How it works
- Process Mining: The AI observes tasks to identify inefficiencies, bottlenecks, and opportunities for automation.
- Self-Serve Automations: Users can create automations by capturing clicks or defining AI prompts, enabling rapid setup without heavy engineering.
- Agentic AI: Deploy an AI workforce that runs continuously (including overnight) to complete complex workflows with high reliability.
- AI-Powered Optimization: The system adapts to changes, handles edge cases, and self-heals to maintain flawless operations.
Use Cases
- Healthcare: patient registration, charting, lab requisition, billing
- Financial Services: loan processing, underwriting, disputes handling, refunds
- Operations & Support: ticketing, order tracking, shipping discounts, customer responses
- Insurance: claims processing, eligibility verifications, prior authorizations
Why it matters
- Speeds up workflows with autonomous AI agents, reducing human error and time-to-completion.
- Self-healing automations that adapt to changes in processes and data.
- Deployments can be completed in days without dedicated engineering resources.
- Transparent cost model: designed to lower total cost of automation vs traditional RPA projects.
Use Cases by Industry
- Healthcare
- Financial Services
- Operations
- Support
- Insurance
Security & Compliance
- Enterprise-grade security features (SOC 2 Type II, SAML SSO, AI controls) integrated into the automation layer.
- Security-focused design intended for sensitive enterprise environments.
How to Get Started
- Book a demo to explore how Agentic AI can automate your specific workflows.
- Explore pre-built automations and integrations, then tailor them to your environment.
Core Features
- No-code / low-code self-serve automation creation
- Process mining to identify bottlenecks and improvement opportunities
- Autonomous AI agents for end-to-end workflow automation
- AI-powered workflow optimization and self-healing automations
- Rapid deployment (days, not months) with zero or minimal engineering resources
- Text expander, autofill, web scraping, and AI-assisted content generation
- Integrations with various apps and systems across healthcare, financial services, and more
- Enterprise security: SOC 2 Type II, SAML SSO, AI controls
- Analytics and insights to measure time saved and productivity gains
Safety and Best Practices
- Use in accordance with regulatory requirements relevant to your industry.
- Validate AI-generated actions in critical processes to ensure compliance and accuracy.