MagicReply AI
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AI-powered software that generates customer review replies.
MagicReply AI Product Information
MagicReply AI is an AI-powered platform that generates professional replies to customer reviews across major platforms (Google, Yelp, Facebook, Airbnb, Tripadvisor, Amazon, Foursquare, Trustpilot, and more). It helps businesses automate reply generation, improve response rate, and potentially increase revenue by maintaining timely and consistent engagement with customers. The tool connects to your Google account (and other platforms) to submit replies under your guidance, with customizable tones and lengths to match your brand voice.
Key Capabilities
- Automated AI review responses that scale with your volume of reviews
- Review alerts to highlight new feedback, including negative reviews
- AI-generated replies with customizable tones and lengths
- AI insights and guidance to monitor and improve reputation and ratings
- Bulk reply generation and multi-location management (pricing tiers vary by plan)
- Easy setup by connecting your accounts and generating replies with one click
How It Works
- Connect your accounts (e.g., Google and other supported review platforms) to MagicReply.
- Choose a tone and length for your replies (Friendly, Professional, Apologetic, Sarcastic, Confident, Appreciative, Humorous, etc.).
- Generate replies for new reviews automatically or on demand.
- Review and approve generated replies before posting.
- Monitor performance and insights to optimize your response strategy.
Pricing (Monthly Plans)
- Spark: $19.99/month — 1 review source, 10 reply generations per month
- Starter: $49.99/month — 1 review source, 15 reply generations per month
- Premium: $99.99/month — 2 review sources, unlimited reply generation
- Pro: $299.99/month — 5 review sources, unlimited reply generation, multi-location support
Note: Plans may include trial options and annual billing with savings.
Platforms Supported
- Google Reviews
- Yelp Reviews
- Facebook Reviews
- Airbnb Reviews
- Tripadvisor Reviews
- Amazon Reviews
- Foursquare Reviews
- Trustpilot Reviews
Use Case Highlights
- Increase revenue by ensuring timely and high-quality responses to more reviews
- Maintain brand voice across all platforms with customizable tones
- Save time for your customer success and marketing teams
- Improve customer perception through consistent engagement and apology when needed
Safety, Privacy, and Compliance
- The tool provides AI-generated replies that you review before posting to ensure accuracy and appropriateness.
- Data handling and platform connections are subject to the provider’s policies; users should review terms and privacy policies during setup.
- The app emphasizes that final responsibility for content rests with the user.
Core Features
- Automated AI reply generation for customer reviews across multiple platforms
- Ability to connect Google and other supported platforms for seamless posting
- Customizable reply tones (Friendly, Professional, Apologetic, Sarcastic, Confident, Appreciative, Humorous, etc.)
- Adjustable reply length and style to fit brand voice
- Review alerts to notify you of new reviews, including negative feedback
- Review performance insights to inform reputation strategy
- Generate replies in bulk for multiple reviews or locations
- User-controlled review posting with final approval before publishing
How to Use MagicReply AI
- Connect your review platforms (e.g., Google) to the MagicReply AI account.
- Select your preferred reply tone and length.
- Let the AI generate replies for new reviews or existing ones.
- Review and approve the replies, then publish.
- Monitor insights and adjust strategy as needed.
Disclaimer
MagicReply AI provides AI-generated replies to assist in customer communications. Users should review all generated content before publishing. The platform’s claims about revenue impact are based on industry observations and may vary by business.