Mava

Mava — Customer Support for Communities is a multi-channel support platform designed for community-driven companies. It connects with Telegram, Slack, and Discord to centralize tickets from all channels into a single inbox, while enabling AI-powered handling of repetitive questions in public channels. It also offers a web chat widget to support users on your website and features a shared inbox, analytics, and easy AI training from your existing knowledge base. The platform emphasizes scalability for large communities and real-time engagement across public and private conversations.

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How to Use Mava

1. Connect channels. Integrate Telegram, Slack, and Discord to funnel all support tickets into one shared inbox.
2. Add web chat. Deploy a customizable web chat widget on your site to engage visitors in real-time.
3. Leverage AI support. Train Mava AI with your knowledge base to handle common questions in public channels and private tickets, with seamless human handover when needed.
4. Collaborate and automate. Use status tracking, custom views, and automations to streamline workflows across your team.

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Core Capabilities

• Centralized ticketing from Discord, Telegram, Slack, and web chat in a single inbox
• AI-powered handling of repetitive questions with options for human handover
• Web chat widget to boost real-time engagement on your website
• Shared inbox for thousands of tickets with scalable collaboration
• Training AI from your existing knowledge base and support content
• Analytics to measure performance and support impact
• Public and private channel support, with consistent AI behavior across contexts

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How It Works

• Connect your community channels (Discord, Telegram, Slack) to route tickets into a unified inbox.
• Add and customize a web chat widget for on-site support.
• Train Mava AI using your knowledge base (website content, Google Docs, GitBook, etc.).
• Use AI to respond to common inquiries in public channels and private tickets; route complex items to human agents as needed.
• Leverage analytics and automation to optimize response times and team workload.

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Safety and Best Practices

• Use AI for repetitive, low-complexity queries to free up human agents for higher-value support.
• Ensure knowledge bases are up to date to maximize AI accuracy.
• Maintain privacy by managing access and handover flows between AI and human agents.

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Core Features

• Multi-channel integrations: Discord, Telegram, and Slack
• Unified shared inbox for all support tickets
• AI Support: train AI on your knowledge base for public and private conversations
• Web Chat: embeddable real-time support widget for websites
• Shared/team collaboration: status tracking, custom views, automations
• Analytics: actionable insights on tickets and performance
• Scalable for thousands of tickets and communities
• No limit on agents per plan; pricing is based on ticket volume

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Pricing and Trials (Summary)

• Free plan available, suitable for smaller communities with up to 100 support requests per month
• Paid plans unlock advanced features and higher ticket volumes; AI capabilities are included across all plans

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Why Mava?

• Discord & Telegram integrations that scale for growing communities
• Easy AI training from existing content to reduce repetitive workload
• Real-time web chat to boost satisfaction and website conversions
• Transparent pricing model based on support requests rather than team size