mpathic

mpathic AI » Expanding Human Understanding with AI

mpathic is an AI-powered platform designed to advance clinical accuracy and quality through oversight that understands and enhances human interactions. Grounded in the science of human behavior, it provides real-time insights, centralized data, and automated compliance features to improve patient safety, streamline workflows, and ensure regulatory alignment across life sciences and healthcare.

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Overview

• Purpose: Empower healthcare and life sciences organizations with AI-driven oversight to improve patient safety, workflow efficiency, and compliance.
• Core value: Increase human accuracy and reduce variability by leveraging AI to monitor conversations, extract actionable insights, and enforce privacy safeguards.
• Key outcomes: Real-time analytics, centralized data for cohesive workflows, and automated privacy/compliance controls.

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How It Works

1. Real-Time AI Analytics: Collect and analyze conversational data to transform raw information into actionable decisions.
2. Unified Data Platform: Centralize clinical, operational, and research data for easy access and cross-team analysis.
3. Built-In Compliance & Privacy: Apply automated PII redaction and privacy safeguards to protect sensitive information.
4. Customizable Dashboards: Tailor metrics and dashboards to accelerate decision-making and oversight.
5. APIs & Integrations: Seamlessly integrate with existing systems via mpathic API to embed AI-driven oversight into workflows.

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What It Enables

• Real-time monitoring and analytics for life sciences, hospitals, and coaching/training programs.
• Standardized, bias-reduced oversight across clinical trials, patient interactions, and organizational processes.
• Privacy-first processing with automated PII redaction to meet HIPAA, SOC 2 Type II, and other regulatory requirements.
• Greater efficiency through centralized data and actionable insights that inform decision-making.

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Industries & Use Cases

• Life Sciences (Therapeutics, Clinical Research Organizations, Psychedelic Clinical Trials)
• Hospitals and Health Systems
• Coaching and Training programs

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How It Helps Different Stakeholders

• Researchers and Clinicians: Improve clinical accuracy and safety with AI-assisted oversight.
• Compliance & Privacy Officers: Enforce data privacy with automated redaction and built-in compliance features.
• Executives & Operations: Drive measurable outcomes with centralized data and customizable dashboards.

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Safety, Security & Compliance

• HIPAA and SOC 2 Type II compliant infrastructure.
• Automated PII redaction to protect sensitive information.
• Transparent governance and secure API access for enterprise deployments.

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Core Features

• Real-time AI analytics and insights from conversational data
• Unified data platform for streamlined workflows across teams
• Automated PII redaction and privacy safeguards
• Customizable, role-based dashboards for faster decision-making
• Built-in compliance capabilities aligned with industry standards
• API-driven integration to embed oversight within existing systems
• Industry-specific templates and coaching/training insights
• Privacy-first design with secure data handling and access controls

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How It Works (Technical Snapshot)

• Data Ingestion: Ingests conversational data and other relevant content.
• Processing: Applies NLP/NLU and behavior-science models to extract insights and detect risk signals.
• Privacy Layer: PII redaction and privacy controls are applied before data is stored or shared.
• Orchestration: Centralized dashboards and APIs enable cross-team visibility and automated workflows.
• Governance: Compliance rules and audit trails ensure traceability and regulatory alignment.

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Why Choose mpathic

• Scientific foundation in human behavior to improve interaction quality
• Real-time, actionable insights that support faster, safer decision-making
• Comprehensive privacy and compliance features built into the platform
• Flexible integration options to fit existing enterprise ecosystems

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Customer Voices

• “mpathic’s AI capabilities reduced variability and safeguarded participants while accelerating progress.”
• “Businesses leverage the API to measure empathy and address gender disparities in hiring.”
• “It’s critical to understand empathic listening across touchpoints, and mpathic helps build trust and reduce tensions.”

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How to Get Started

• Book a Demo to explore platform capabilities and fit for your organization.
• Explore API documentation to understand integration options.
• Review security, privacy, and compliance policies to align with your governance requirements.

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Resources

• Security & Compliance: HIPAA, SOC 2 Type II
• API Docs
• Blog & Insights: Articles on AI-driven oversight in life sciences and healthcare

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Company & Contact

• Learn more about mpathic, join the team, or request a demo.