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Aurelian – The #1 Voice AI for Public Safety

Aurelian is a next‑generation Voice AI designed to automate non‑emergency and routine call handling for Public Safety Answering Points (PSAPs). It routes callers, triages emergencies, and collects information for CAD reports in real time over the phone, helping to reduce non‑emergent workload and free up human telecommunicators for truly critical incidents.

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How Aurelian Helps Public Safety Agencies

• Route & inform: Direct callers to the correct department and surface relevant online resources.
• Triage emergencies: Monitoring across calls to identify situations requiring immediate assistance.
• Create calls for service: Capture incident‑specific details to generate accurate CAD entries.
• Multilingual support: Natively supports Spanish, French, and 33 additional languages.
• Full call visibility: Transcripts, summaries, and monitoring for every call.
• Customizable AI: Tailored AI models to fit the unique needs of each ECC.
• Open API: Integrates with CAD or CHE systems at no extra charge.
• Fully managed: Aurelian handles route creation and ongoing management, scalable to any size.
• Geovalidation: Validates locations against mapped addresses and flags potential concerns.

Quote: "We could not take Aurelian out of [the Emergency Telecommunicators'] cold, dead hands…" — D.T. Donaldson, Director MACC 911

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Why This Matters

Public safety centers often struggle with high turnover, burnout, and staffing gaps. Aurelian aims to transform the PSAP experience by taking over non‑emergent tasks, allowing human operators to focus on critical emergencies, reducing workload, and improving reliability and response fidelity.

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How It Works

1. Call routing and triage: The AI listens, understands caller intent, and routes the call to the appropriate queue or resource.
2. Information collection: The AI engages callers to collect necessary incident data for CAD, creating a new call for service.
3. Real‑time support: Throughout the call, Aurelian can surface online resources and guidance to the caller.
4. Post‑call processing: Transcripts and summaries are generated for documentation and QA.

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Safety and Compliance

• Designed for public safety workflows with emphasis on reliability, privacy, and regulatory alignment.
• All calls are processed to meet agency standards, with options for human validation where required.

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Core Features

• Route callers to the correct department and provide relevant online resources
• Real‑time triage of emergencies and monitoring for urgent needs
• Automatic creation of CAD calls with incident‑specific data
• Multilingual support (Spanish, French, and 33 additional languages)
• Full call monitoring: transcripts, summaries, and analytics
• Customizable AI models to fit each ECC's workflows
• Open API for CAD/CHE integration at no additional charge
• Fully managed service with scalable route management
• Geovalidation to map locations to valid addresses and flag concerns