NovaTalks.AI

NovaTalks.AI is an omnichannel contact center platform that unifies customer interactions from multiple channels (messengers, calls, email, online chat) into a single intuitive interface. It uses AI bots, big data text analytics, and BI-ready reporting to streamline sales and support, enabling 24/7 inquiry processing, personalized communication, and automated workflow management for startups and enterprises alike.

How it works

• Process inquiries from all channels in a unified dashboard.
• Set up chatbots and scripts for 24/7 automated handling.
• Use AI capabilities and big data analytics to improve service quality and customer insights.

Key Capabilities

• All-in-one omnichannel platform integrating messengers, online chat, calls, and email
• Personal AI chatbots and scripted responses for continuous availability
• Up-to-date data storage and cross-channel data synchronization
• Big Data Text Analytics to extract insights from customer messages
• Integrated IVR and automated responses
• Quality assessment, templated messages, and agent workflow automation
• Segmentation, tagging, and multi-channel routing to optimize agent workload
• Data Reporting and BI-system integration for dashboards and metrics
• Ability to exchange multimedia files with customers

Core Features

• All-in-one omnichannel communication hub
• AI-powered chatbots with customizable scripts
• Unified customer profiles and chat history
• Big Data Text Analytics for behavioral insights
• Real-time and historical data reporting
• BI dashboards and pre-configured analytics
• Automated ticket routing and workload balancing
• Media/file exchange with customers
• Multi-channel support with no limit on connected agents (trial-based pricing available)
• Easy onboarding with a 7-day free trial