Octoparse VOC
Open siteResearch & Data Analysis
Introduction
AI-powered consumer review analysis.
Octoparse VOC Product Information
AI-driven Customer Experience Management (CEM) – Octoparse CEM is a unified platform designed to manage and optimize customer interactions across all channels. It integrates e-commerce reviews, social media, chat, surveys, ticketing systems, and more into one centralized hub to transform feedback into actionable insights, enabling real-time engagement and data-driven decision making for sustainable growth.
Key Value Proposition
- All channels connected in real-time to capture every customer cue
- AI-powered insights that convert unstructured feedback into actionable intelligence
- A unified platform that eliminates data silos and streamlines cross-team collaboration
- Tools to respond at speed, refine products, and enhance customer experience to drive growth and loyalty
How It Works
- Centralized integration: Connects diverse sources (reviews, social, chat, surveys, ticketing, etc.) into one platform.
- AI-driven analysis: Proprietary CX-focused AI analyzes customer signals at scale to uncover hidden preferences, motivations, and usage patterns.
- Actionable insights: Transforms feedback into strategic data for product, marketing, support, and operations teams.
- Collaborative workflow: Real-time risk alerts and unified data delivery to all relevant teams, breaking down silos.
By Industry, By Use Case
- Consumer Electronics
- Home Appliances
- Beauty & Cosmetics
- Food & Beverages
- Fashion & Apparel
- Baby & Kids
- And more
Customer Outcomes
- More Lovable Products
- Increased Market Share
- Accelerated Growth
- Real-time Customer Engagements
Solutions & Capabilities
- Voice of Customer across multiple channels
- No-code Web Scraping
- AI Automation
- Real-time ticketing & notifications
- Comprehensive market research and competitive analysis
- Digital listening and sentiment analysis
How It Helps Teams
- Break down silos: All teams connected with shared data
- Drive data-driven decisions: From product development to customer support, sales, and fulfillment
- Proactive risk management: Real-time alerts and routing to the right team
- Improve product quality, messaging, and customer experience
Proof Points
- Trusted by top brands for closer-to-customers insights
- Real-time access to customer thoughts enables continuous improvement
- Customer testimonials emphasize the impact on growth and customer-centricity
Core Features
- All-channel integration (reviews, social, chat, surveys, ticketing, etc.)
- Real-time customer engagement and feedback analysis
- AI-powered insights for actionable, data-driven decisions
- Unified platform reducing data silos and enabling cross-team collaboration
- Real-time risk alerts and end-to-end data delivery to relevant teams
- No-code or low-friction integration and workflow customization
- Support for diverse industries and use cases
- Scalable analytics that reveal hidden preferences and usage patterns
How to Get Started
- Schedule a demo to see how Octoparse CEM consolidates your customer signals into a single view
- Connect your data sources and configure key metrics and alerts
- Iterate with your teams to drive product improvements and improved CX
Safety & Compliance
- Uses aggregate insights to inform decisions while respecting customer privacy and data handling policies