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Olvy

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Introduction

Olvy streamlines product development by tracking and analyzing user feedback.

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Olvy Product Information

Olvy — AI-powered Feedback Management Platform

Olvy helps you stay close to your customers by unifying feedback from multiple channels into one workspace and turning it into actionable insights. It automates collection, organization, and analysis of feedback from surveys, interviews, reviews, support tickets, and sales calls using state-of-the-art AI. With Olvy, you can reduce manual toil, accelerate decision-making, and keep a strong product pulse.

How it Works

  1. Collect feedback from multiple sources. Email, surveys, live interviews, reviews, support tickets, and more are brought into Olvy.
  2. Automate and enrich. AI auto-listener imports genuine feedback, filters noise, and enriches data with contextual insights.
  3. Analyze and act. AI-generated summaries, sentiment analysis, topic tagging, and trend detection help you identify what to fix or improve.
  4. Collaborate and close the loop. Integrations with CRMs and collaboration tools ensure feedback informs roadmaps and follow-ups.

Core Capabilities

  • Centralized Feedback Repository: Unify customer voices from Slack, Discord, email, form surveys, app stores, Zendesk, Intercom, Zapier-connected apps, and more.
  • AI-Driven Insights: AI auto-listener and AI analysis turn raw feedback into actionable insights, summaries, and recommended actions.
  • Automated Prioritization: Automatically identify high-impact feedback and prioritize work items.
  • Qualitative Data Interrogation: Ask Olvy questions to explore data, with reports and visualizations to uncover patterns.
  • Multichannel Integrations: Connect with Slack, HubSpot, Zendesk, Intercom, Google Play/Store, Zapier, and 1000+ apps to bring feedback into one place.
  • User Interview & Survey Tools: Create and analyze user interviews, bulk upload survey responses, and extract themes quickly.
  • Sentiment & Theme Analysis: Understand customer sentiment and categorize feedback by type (feature requests, bugs, usability, etc.).
  • Auto Summaries: Summarize large datasets or conversations into concise insights.
  • Translation & Localization: Access feedback in multiple languages with automatic translation.
  • Case Studies & ROI: Track time saved, productivity gains, and cost reductions from Olvy adoption (case study excerpts available).
  • Security & Privacy: Centralized repository with control over data access and visibility.

Why Teams Use Olvy

  • Boosted productivity: Time saved on manual feedback processing and faster insight generation.
  • Data-driven decision making: Clear, actionable metrics and summaries to guide product decisions.
  • Cross-functional alignment: Shared source of truth for product, design, and engineering teams.
  • Customer-centric roadmapping: Keep the product pulse strong by continuously listening to users.

Examples of Outcomes (From Case Studies)

  • 65% increase in team productivity after adopting Olvy.
  • 50% faster feedback analysis, enabling quicker action on user needs.
  • 5–6 hours weekly saved in feedback handling for some teams.
  • Significant annual cost savings through streamlined feedback processing.

How to Use Olvy

  1. Connect your feedback sources (Slack, emails, forms, app stores, CRM tools, etc.).
  2. Configure AI listeners and auto-import rules to filter genuine feedback.
  3. Explore insights via dashboards, reports, and “Ask Olvy” qualitative data queries.
  4. Create action items, assign owners, and integrate with your roadmap and ticketing systems.

Safety and Best Practices

  • Use Olvy for product insight and user research purposes. Do not use for misrepresenting individuals or for disallowed data collection.
  • Ensure you have consent for collecting user feedback where required by policy or law.

Core Features Summary

  • Centralized feedback workspace aggregating inputs from multiple channels
  • AI-driven auto-listening, enrichment, and summarization
  • Automated prioritization and actionable insights
  • Multichannel integrations (Slack, HubSpot, Zendesk, Intercom, Google PlayStore, Zapier, and more)
  • Interview and survey tooling with bulk upload and analytics
  • Sentiment, thematic analysis, and autofill capabilities
  • Real-time reporting and storytelling dashboards
  • Multilingual support and translation
  • Case studies demonstrating time savings and productivity gains