PathPilot

PathPilot AI Journeys

PathPilot AI Journeys helps SaaS teams understand user journeys to optimize upgrades, renewals, and cancellations. It analyzes session replays with AI to extract relevant user journeys, identifies friction points, and delivers proactive reports to help you increase revenue and reduce churn.

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What it does

• Analyzes session replays to extract meaningful User Journeys using AI
• Identifies exact actions before upgrade abandonment
• Highlights commonalities among successful upgrades (feature engagement, support interactions, time on key pages)
• Maps journeys leading to cancellations (frustrations, errors, lack of value)
• Provides proactive reports on upgrades, renewals, and churn reduction

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How it works

1. Upload or connect your session replays (e.g., PostHog integration or compatible uploads).
2. PathPilot analyzes replays to identify friction points and upgrade/cancelation signals.
3. Receives narrated reports and a detailed UX/feature usage synthesis across sessions.
4. Access proactive insights via Slack/email alerts and a dedicated reports portal.

Reports and Insights

• Beyond the replays: synthesized reports on UX, feature usage, and upgrade/cancelation signals
• Narrated session insights: detailed narrations for each session replay to quickly grasp customer experience
• Cross-session synthesis: AI model aggregates insights across your library of replays
• Proactive notifications: alerts when UX issues emerge or upgrade opportunities arise

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Integrations and Access

• Connects to PostHog or upload compatible session replays for analysis
• Optional always-on AI processing with paid plans for continuous insights
• Proactive delivery via Slack and email

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Plans (Core Tiers)

• Free for individuals and small teams just getting started: basic insights with limited usage
• Starter: starting at $100 per month – 100 users tracked, up to 5 sessions per week per user, upgrades & cancellation dashboard, weekly error reports
• Growth: starting at $400 per month – 1000 users tracked, unlimited sessions per user, advanced insights, daily error reports
• Enterprise: custom pricing – advanced security, API access, on-prem deployments, dedicated support & SLAs

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Getting Started

• Request access to the private beta or start with the free tier
• Connect your PostHog account or upload sessions to begin analysis
• Review proactive reports and narrations to identify quick wins for upgrades and churn reduction

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Safety and Privacy

• PathPilot analyzes your own session data to provide insights; ensure appropriate data handling and compliance for your organization

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Core Features

• AI-powered journey extraction from session replays
• Identification of upgrade abandonment and cancellation triggers
• Insights into factors driving successful upgrades
• Proactive, proactive reports delivered to Slack/email
• PostHog integration and session replay uploads
• Tiered pricing with free start and scalable enterprise options
• Narrated session replays and cross-session synthesis
• Security-conscious: customization options for enterprise deployments