Ping Parrot

Ping Parrot – AI Chatbot for Customer Support is an AI-powered solution designed to automate and augment your customer support by building a chatbot that handles up to 85% of common inquiries. Train the bot with your knowledge base and embed it on your site in minutes. It balances automation with the option to escalate to human agents when needed, enabling faster responses and scalable support across languages and channels.

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How Ping Parrot Works

1. Train your chatbot with your data (website content, FAQs, and internal knowledge bases).
2. Deploy the chatbot as a widget on your website (or multiple sites) via a unique URL.
3. Use it to automatically answer questions, route complex queries to humans, and gather analytics to improve performance.

Pricing

• Free: $0 forever – 1 chatbot, 20 message credits/month, 400,000 characters per chatbot.
• Paid plans available (pricing details vary). Upgrade anytime to remove limits and access premium features.

Key Benefits

• Always-on support: 24/7 availability without human fatigue.
• Increased conversions: automation handles routine questions, freeing agents for high-value tasks.
• Real-time analytics: track where visitors chat from, conversation performance, and key metrics.
• Branding & customization: tailor the chatbot’s look, name, avatar, welcome message, and suggestions to fit your brand.
• Multilingual support: the bot speaks 80+ languages, enabling global reach.
• Easy embedding: embed on multiple websites without extra costs.
• Human-in-the-loop: escalate to a human agent anytime within a conversation.

How to Use Ping Parrot

1. Train the chatbot with your data (website content and FAQs).
2. Receive a unique URL and embed the chat widget on your website.
3. Start engaging visitors and refine answers over time.

Features and Capabilities

• Train with Your Data: Learn from your website content and FAQs to provide accurate answers.
• Multi-site Deployment: Embed the chatbot on multiple websites without additional charges.
• Live Agent Handover: Escalate conversations to a human agent when needed.
• Language Support: Communicate in 80+ languages.
• Customization: Personalize widget colors, name, avatar, welcome message, and prompts.
• Conversation Analytics: View conversations, performance metrics, and visitor demographics.
• Privacy & Data Handling: Conversations are stored securely for analytics and improvement.
• No API Currently, but Planned: API access is not yet available; an upcoming API is in development for programmatic interaction.

Safety and Best Practices

• Use the bot for routine inquiries and FAQs to improve efficiency.
• Provide a clear escalation path to human agents for complex or sensitive issues.
• Regularly retrain with updated content to maintain accuracy.

Core Features

• Free forever plan with basic chatbot creation, data training, and website embedding
• Train your chatbot with your website content and FAQs
• Multilingual support (80+ languages)
• Brand customization (colors, name, avatar, welcome message, suggestions)
• Real-time analytics and performance tracking
• Embedding on multiple websites without extra costs
• Human agent handover and escalation
• Secure data storage for conversations and visitor insights

Frequently Asked Questions (FAQ)

• Can I train the chatbot even if I don’t have a website? Yes, you can train it with FAQs and other knowledge sources.
• How do I embed the chatbot on my site? You’ll receive a unique URL to embed as a chat widget on your site.
• Is there a free trial or free plan? Yes, there is a free forever plan with limited data training, conversations, and features.
• Do you support non-English websites? Yes, the bot supports 80+ languages for training and responses.
• Can I customize the chat widget to match my brand? Yes, colors, name, avatar, welcome message, and prompts can be customized.
• Do you save conversations? Yes, conversations are saved to improve performance and provide analytics.
• Is there an API? An API is not yet available, but it is in development for public use.
• Can I use Ping Parrot for enterprise needs? Yes, enterprise customers can contact for custom pricing and arrangements.

Ready to get started? Build your AI-powered chatbot, embed it on your website, and let it handle your customer support — all within minutes.

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