Pitch Patterns

Pitch Patterns – Quality Control with AI Analytics for Call Centers

Pitch Patterns is a Quality Control platform used by sales and customer service teams to analyze calls and improve close rates and CSAT scores. It combines AI-driven conversation analysis, performance dashboards, and coaching workflows to drive measurable improvements in agent performance and customer experiences.

---

How it works

• Upload and analyze call recordings from real-world interactions.
• AI analyzes multi-modal signals (voice, language, tone) and provides insights at scale.
• Managers view dashboards, leaderboards, and KPI progress to motivate teams and track improvements.
• The system integrates with existing telephony and CRM tools to streamline data flow.
• Provides tactical coaching and scoring to help agents improve over time.

---

Use Cases

• Measure and improve call handling, objection handling, and closing rates.
• Monitor CSAT-related factors and identify drivers of customer dissatisfaction.
• Coach agents with data-driven feedback and benchmarks.
• Visualize performance across teams via live leaderboards and ROI calculators.
• Run AI-driven simulations and analyze social skill markers to elevate communication quality.

---

Key Benefits

• ROI focus: Calculate potential savings and demonstrate impact (e.g., up to 250,000 EUR/year savings).
• Motivation and competition: Leaderboards and KPI tracking foster positive rivalry.
• Self-learning for agents: AI-driven social skill markers and feedback accelerate learning.
• Extensive analytics: 50+ metrics across language, tone, content, and call structure.
• Multi-language support: English and additional European languages (e.g., Polish, Baltic languages).
• Seamless integrations: Pipdrive and telephony integrations to align with existing workflows.

---

How to Use Pitch Patterns

1. Define team and roles (Growth Leader, Quality Control Manager, Sales Team Manager, AI Agent Manager).
2. Configure your call sources and relevant metrics.
3. Review real-time dashboards, leaderboards, and KPI summaries.
4. Leverage Tactical Coaching and Rating System to guide agent development.
5. Use API and integrations to automate data flow and analytics in your stack.

---

Safety and Compliance Considerations

• Ensure compliance with data privacy and GDPR regulations when processing calls.
• Use insights for coaching and quality improvement while safeguarding agent and customer data.

---

Core Features

• AI-powered Conversation Analysis for call content, structure, and sentiment
• Real-time and historical leaderboards with KPI tracking
• 50+ metrics covering language, mood, content, and moments
• Multi-modal analysis (speech, words, mood, eye contact where applicable)
• Tactical coaching tools and rating system
• 4+ million calls analyzed benchmark data
• Pipedrive and telephony/service integrations
• ROI calculator to estimate savings and impact
• Multi-language support (including Polish and Baltic languages)
• Online demonstrations and interactive demos for quick evaluation

---

Platform Voice and Tone

• Described as an AI analytics platform for call centers with a focus on actionable insights, coaching, and competition-driven performance.
• Emphasizes easy activation and ongoing optimization of agents through data-driven feedback.

---

What’s Included In the Demo / Activation

• Conversation analysis demos
• ROI calculators
• Live leaderboards and performance visuals
• Rating and coaching workflow demonstrations

---

Target Users

• Growth Leaders
• Quality Control Managers
• Sales Team Managers
• AI Agent Managers
• Customer Support and Call Center teams

---

Related Actions

• Book a Demo
• Request a live ROI calculation
• API access for integration with current systems

---

Disclaimer

• This content describes Pitch Patterns and its features as presented in marketing and product materials.