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Plazbot

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Chatbots & Virtual Companions

Introduction

AI-driven platform for customer service and sales automation.

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Plazbot Product Information

Plazbot 2.0 – The Next-Gen AI-Powered CX Platform

Plazbot 2.0 is a flexible, fast, and AI-powered customer experience (CX) platform designed to unify and automate your company’s service and sales channels without code. Built to be central to your business communications, it offers customizable views, rapid configuration, and proactive AI to help agents resolve queries faster, boost sales, and improve customer satisfaction.

How it Works

  1. Centralize your key CX channels on a single, code-free platform.
  2. Configure automations, AI-driven responses, and workflows tailored to your processes.
  3. Connect your favorite apps via native integrations, Zapier, or Make to automate tasks, marketing, and notifications.
  4. Upload knowledge (manuals, procedures, sheets) so the AI can read and respond accurately.
  5. Leverage Pinecone-powered AI for fast, scalable knowledge processing and proactive suggestions (cross-sell, retention, etc.).

Who Is It For

  • Companies seeking a unified, flexible CX platform with no-code customization.
  • Teams wanting faster response times, scalable automation, and better data-driven insights.
  • Organizations aiming to centralize contact management, marketing communications, and sales activities.

Core Capabilities

  • Flexible, customizable views for each company’s needs
  • Centralization of multiple CX channels on a single platform without code
  • Extremely fast, scalable AI processing with Pinecone at the core
  • Easy configuration of automations and AI-powered chatbots
  • Comprehensive contact management across all main channels
  • Wide range of integrations, plus Zapier and Make connectivity
  • Broadcast capabilities to send WhatsApp messages for campaigns, notifications, etc.
  • Developer-friendly tools: REST API and code-friendly access to Whatsapp/CX services
  • Knowledge base ingestion: upload manuals, procedures, technical sheets, etc.
  • Template Center for default and shareable automation templates
  • Advanced search and navigation with the “K” tool for quick actions (search messages, add contacts, tasks, etc.)
  • Proactive AI suggestions to assist agents with cross-selling and retention strategies
  • Support from a growing client ecosystem with documented use cases and success stories

How It Helps Your Business

  • Unifies channels to streamline workflows and reduce context switching
  • Enables rapid automation setup without coding
  • Speeds up issue resolution with AI-assisted answers from a robust knowledge base
  • Improves sales outcomes through proactive AI recommendations
  • Scales with your information and processes as your company grows

Safety and Best Practices

  • Use responsibly to enhance customer service and sales; ensure data privacy by following your organization’s data policies and applicable regulations.