AI Tool Directory Logo
AI Tool Directory
Home›Office & Productivity›Productlane
Productlane screenshot

Productlane

Open site
Office & Productivity

Introduction

Platform for user feedback management and customer support.

Featured

SuperX

Grow faster on 𝕏

Hailuo AI

It's like a Hollywood studio in your pocket!

Chatbase

Chatbase is an AI chatbot builder that uses your data to create a chatbot for your website.

Dora Studio

Transform your ideas into stunning motion graphics

Productlane Product Information

Productlane — Customer support and feedback system for modern companies

Productlane is a unified customer support and feedback platform built on Linear that helps B2B product teams consolidate and prioritize feedback from Slack, email, and a widget. It enables you to manage support inboxes, auto-link conversations to your data, publish changes to a public or customer portal, and generate AI-assisted suggestions to accelerate issue resolution and feature development.

Key value: bring all customer touchpoints into one centralized system, with strong integration into Linear for precise prioritization and seamless data context.

How Productlane Works

  1. Connect your communication channels (Slack inbox, Email inbox) and embed a customer widget to collect feedback and support requests.
  2. Link conversations to Linear projects and issues so your team can act on context-rich tickets.
  3. Use the unified Customer Portal to share roadmaps, changelogs, and support tickets with customers.
  4. Leverage AI-assisted suggestions to match conversations to relevant Linear issues or projects, helping teams prioritize and respond faster.

Core Use Cases

  • Consolidate Slack channels and email conversations into a shared inbox
  • Centralize knowledge base and convert conversations into actionable items
  • Publish Linear-backed roadmaps, changelogs, and customer requests via a public portal
  • Auto-create and sync Linear items from customer conversations
  • Provide a unified widget for feedback collection and live support
  • API access to display customer context and data within conversations

How to Use Productlane

  1. Sign up and connect Slack inbox and Email inbox. Embed the widget in your product or website.
  2. Create a Customer Portal to share Roadmap, Changelog, and Help Center with customers.
  3. Link conversations to Linear issues or projects to ensure teams see the right context.
  4. Collect feedback and support requests via the widget or Slack/email inbox and triage with AI suggestions.
  5. Use the API to surface customer data in conversations and automate syncing across tools.

Safety & Best Practices: Use Productlane to improve customer understanding and collaboration. Do not misuse conversations or share sensitive data beyond what customers authorize.

Features

  • Consolidated inboxes: Slack channels and Email inboxes in one place
  • Widget-based feedback & support portal for in-app collection
  • Public/Private Roadmap and Changelog publication for customers
  • Bi-directional sync with Linear for contextual tickets
  • AI-assisted suggestions for matching conversations to Linear issues/projects
  • Robust API to surface customer data in conversations
  • Local-first syncing with high performance and reliability
  • Multiple portals support (single or multiple customer portals)
  • Live chat and auto-assignment features to streamline support workflows
  • Custom themes and branding for the widget and portal

Core Features Overview

  • Centralized support and feedback system built on Linear
  • Slack inbox and Email inbox integration
  • Feedback Portal and Public Roadmap/Changelog
  • Widget-based feedback collection
  • AI-assisted ticket suggestion and prioritization
  • Deep linking and data context in conversations
  • API access for data-driven workflows
  • Multiple portals and branding options
  • Fast, local-first synchronization
  • Comprehensive onboarding and support