Proto AICX

Proto AICX is a localized customer experience platform that enables organizations to deploy AI-assisted customer support across channels and languages. It offers AI-powered assistants, inbox and livechat, tickets, analytics, and security features designed for enterprises in financial services, government, health, transport, and other sectors. The platform emphasizes multilingual support (including local languages), omnichannel deployment, proactive messaging, and data privacy, with case studies highlighting reductions in wait times and automated inquiries.

How Proto AICX Works

1. Choose your AI assistants and channels. Deploy AI-powered text and voice assistants across chat, email, live chat, and other channels.
2. Engage in unified conversations. Manage chats, tickets, and workflows in a single inbox with generative AI capabilities to boost agent productivity.
3. Leverage analytics. Monitor performance with configurable reports to optimize CX delivery.
4. Ensure multilingual support. Create experiences in local languages to reach diverse audiences.

Core Use Cases

• Customer Experience: AI assistants for multilingual support, proactive messaging, and omnichannel delivery.
• Employee Experience: Internal AI assistants and automated workflows.
• Government & Public Sector: Multilingual citizen support and efficient service delivery.
• Financial Services, Health, Transport: Industry-specific CX improvements and automation.

How It Works

• Build and train AI assistants with local language support for targeted use cases.
• Route conversations via inbox, livechat, and tickets, with AI-assisted tagging, routing, and automation.
• Integrate with existing systems through APIs and channels to deliver personalized experiences.
• Monitor performance with analytics and adjust configurations to optimize outcomes.

Safety and Compliance Considerations

• Data privacy and protection are prioritized with compliant handling of customer information across channels.

Core Features

• Multichannel AI assistants with inbox, livechat, and tickets
• Proactive, multilingual customer experiences with local language support
• Unified inbox for bot and human conversations with generative AI features
• Auto-tagging, routing, and automation for faster issue resolution
• Global customer profiles and automated profile updates
• Customizable analytics and actionable reports
• API integrations and omnichannel deployment
• Security and compliance focus (ISO/27001, SOC 2 Type II, etc.)
• Pricing and deployment options including trial and enterprise plans