Question Base

Question Base AI Knowledge Agent in Slack

Question Base is a Slack-first knowledge base and AI assistant designed to turn everyday chat into a living, searchable repository of your team’s know-how. It detects questions, captures knowledge from conversations, and delivers instant answers drawn from your docs, FAQs, and wikis. It also surfaces knowledge across tools like Notion, Confluence, Google Docs, and more, making it easy to keep information up-to-date with ongoing collaboration.

---

Overview

Question Base sits inside Slack as an AI-powered knowledge agent. It observes chat conversations, identifies valuable nuggets of information, and stores them as reusable knowledge. When teammates ask questions, it retrieves the most relevant answers from your existing documentation and enables company-wide FAQ expansion. The goal is to reduce repetitive questions and make knowledge instantly accessible within the flow of work.

---

How It Works

1. Capture knowledge in real time: As your team chats, Question Base detects knowledge and automatically creates a living document of your collective know-how.
2. AI-driven extraction: The AI extracts relevant information from conversations and turns it into reusable answers.
3. On-demand answers: Team members ask questions in Slack and receive fast, accurate responses sourced from your docs and saved answers.
4. Cross-tool search: AI can search across tools like Notion, Confluence, Google Docs, Dropbox, Freshdesk, and more to bring back the right information.

---

Features

• Slack-first knowledge base capturing knowledge from conversations
• AI-powered extraction of repetitive questions and answers
• In-chat knowledge capture and automatic documentation
• Company-wide FAQ generation and search
• AI search across tools and documents (Notion, Confluence, Google Docs, Dropbox, Freshdesk, and more)
• Easy onboarding and quick adoption with a Slack-ready experience
• Data remains under your control with secure storage
• Ready-to-use interface within Slack and an additional interface at questionbase.ai
• SOC2-compliant security with data encrypted and isolated data instances

---

Integrations & Scope

• Slack: Core engagement and knowledge capture within conversations
• Notion, Confluence, Google Docs, Dropbox, Freshdesk: Cross-tool search to pull answers from your existing documentation
• Additional tools in development (HubSpot, Freshdesk, Dropbox, Confluence, Google Docs, Notion, Slack integrations mentioned, with ongoing additions)

---

How It Works in Practice

• Install via Slack App Marketplace and invite the Question Base bot into channels
• As teammates chat, the AI captures and stores valuable knowledge
• When questions arise, teammates get instant answers sourced from saved knowledge and integrated documents
• Admins can review, edit, and extend the knowledge base to ensure accuracy and completeness

---

Security & Compliance

• Data security: SOC2 Type I (Type II in progress) with secure encryption and isolated data instances
• Data ownership: Your data remains yours; model output can be edited or discarded as needed
• Data storage: Information stored in AWS

---

Pricing (as described)

• Free Plan: $0 per month, unlimited channels, limited integrations, up to 50 saved answers
• Pro Plan: $5 per user/month (or $4 with annual subscription), unlimited channels, unlimited integrations, and unlimited saved answers

---

Getting Started

• Install Question Base from the Slack App Marketplace
• In a channel, run /invite @questionbase to begin capturing know-how and responding to repetitive questions
• Start building a living knowledge base that grows with ongoing conversations

---

Why Teams Choose Question Base

• Reduces time spent searching for information
• Keeps knowledge up-to-date through conversational capture
• Enables scalable, governance-friendly knowledge management within Slack
• Integrates with the tools your team already uses