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Rep AI: eCommerce Shopping Assistant for Shopify is an AI-powered sales and support chatbot designed to convert browsers into buyers, reduce support tickets, and provide shopper intelligence. It acts as a branded 24/7 concierge that guides shoppers, answers questions, redirects to product pages, compares products, and delivers data-driven insights to optimize the shopping experience. The solution emphasizes increased conversions, higher average order value (AOV), and scalable customer support for Shopify merchants. It includes a dedicated trial, sales engagement, and analytics to measure performance across conversations and storefront activity.

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How it Works

• The AI concierges shoppers in real time, understanding catalog context and guiding them to product pages, checkout, or better-suited alternatives.
• It can engage customers at precise moments (exit-intent-like behavior) to recover potential drop-offs and drive conversions.
• Merchants can train the AI on their catalog, brand voice, and preferred responses to maintain consistency.
• The system operates 24/7, enabling after-hours engagement, email capture, and abandoned cart recovery integrated with Shopify apps.
• It provides a dashboard with AI-driven insights, tracking metrics such as CVR, AOV, and sales, while surfacing helpful vs. non-helpful responses to improve interactions.
• Data privacy and security are highlighted, with compliance signals (GDPR/CCPA) and regional operability.

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Use Cases

• Convert site visitors into customers with timely product recommendations and streamlined checkout.
• Collect emails and grow marketing lists through in-chat capture and integrations.
• Recover abandoned carts with AI-driven offers and guidance.
• Upsell and cross-sell with personalized product recommendations.
• Train the AI to reflect your brand voice and respond to common FAQs.
• Analyze conversations to identify shopper hurdles and optimize the shopping flow.

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Pricing & Trials

• Start a 30-day free trial and speak with sales to tailor Rep AI to your store.
• Aims to deliver measurable ROI: higher CVR, increased AOV, and boosted revenue with scalable support.

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Why Merchants Choose Rep AI

• 24/7 branded AI concierge that maintains brand voice and style.
• Proactive engagement to reduce drop-offs and recover potential lost sales.
• Seamless integration with Shopify apps and existing workflows without major changes.
• Demonstrated case study benefits including improved conversion rates and revenue uplift.

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Safety and Compliance

• Data protection and privacy considerations with GDPR/CCPA alignment.
• Transparent analytics to monitor AI performance and ensure trustworthy customer interactions.

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Core Features

• 24/7 branded AI concierge for Shopify storefronts
• Real-time shopper guidance: redirects to product pages, checkout, and product comparisons
• Training your AI on catalog, brand voice, and FAQs
• Proactive engagement to reduce cart abandonment and boost conversions
• Email capture and subscriber growth integrated with Shopify apps
• AI-driven product recommendations to increase AOV
• Multichannel insights with a comprehensive analytics dashboard
• GDPR/CCPA-compliant data handling and regional operability
• Easy integration with existing Shopify tools and support stacks