ReSponse CX
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Enhance CX with AI agents
ReSponse CX Product Information
ResponseCX – AI Workers for Shopify Brands is an AI-powered customer service automation platform that provides 24/7, real-time support for Shopify brands by deploying specialized AI agents (AI Workers) to resolve tickets, process order changes, and handle returns with high customer satisfaction. It emphasizes fast, autonomous actions across systems, reducing costs while driving revenue through upsells and retention. The solution is designed to replace traditional chatbots with proactive, human-like responses and action-taking capabilities across multiple channels and integrations.
How it works
- Connect Your Systems: Integrate your Shopify store, help desk, and other tools without code. The ResponseCX team handles end-to-end setup.
- Tailor Your AI Agent: Customize agents to reflect your brand voice, policies, and workflows using your catalog, FAQs, and historical data.
- Launch & Optimize: Deploy across channels and continuously improve performance with real-time insights and ongoing training.
Most clients are operational within 3–5 business days with onboarding support.
AI Workers and Capabilities
- Multi-Agent Deployment: Create specialized AI workers for tasks like returns, pre-purchase support, and order management, working together seamlessly.
- No-Code Setup: Launch AI workers in under 2 weeks without engineering resources; knowledge base setup and integration are handled by ResponseCX.
- 24/7 Availability: Always-on support, reducing wait times and improving satisfaction.
- Actionable AI: Function calling allows AI workers to perform actions in your systems (returns, subscriptions, inventory checks) without human involvement.
- Language & Localization: Supports 95+ languages fluently.
- Real-time Insights: Dashboards provide status, usage, and performance metrics.
- Integrations: Connections to Shopify, Gorgias, Klaviyo, Attentive, Recharge, etc.
Why it matters
- 40% average reduction in CX costs
- 95%+ customer satisfaction
- 24/7 instant responses with brand-consistent tone
- No per-interaction fees; predictable, scalable deployment
- Proactive, revenue-driving support (upsells, retention)
Pricing & Trial
- Free 30-day trial available for new customers.
- No credit card required to start.
Use Cases
- Order management and changes
- Subscriptions handling
- Returns processing
- Pre-sales support and product recommendations
- Technical guidance and cross-channel support
Core Features
- AI Workers: Specialized agents for different tasks (returns, subscriptions, orders, pre-sales)
- 24/7 autonomous customer support with human-level quality
- Function Calling: Execute actions in connected systems without human intervention
- Knowledge Base Integration: Leverage product info, FAQs, and policies for accurate responses
- No-Code Onboarding: Rapid deployment with hands-off knowledge base setup
- Real-time Analytics: Monitor performance, usage, and outcomes
- Language Support: 95+ languages for global brands
- Integrations: Shopify, Gorgias, Klaviyo, Attentive, Recharge, and more
- Cost Reduction: Demonstrated 40% reduction in CX costs
- Revenue Impact: Drives upsells and retention through proactive support
Safety and Considerations
- Designed to automate routine tasks while maintaining a human-centered, brand-consistent experience.
- Clear distinction between autonomous actions and situations requiring human review; defined escalation paths are recommended.
Quick Start
- Schedule a demo or start a 30-day free trial to see how ResponseCX can transform Shopify customer service.
Summary
ResponseCX offers AI-powered, autonomous customer service for Shopify brands, delivering 24/7 support, actionable AI agents, and measurable business outcomes (cost savings, faster resolutions, higher CSAT) with rapid deployment and extensive integrations.