Ribbo AI
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"Ribbo AI is an AI customer support agent that uses business data and tone of voice to handle customer inquiries."
Ribbo AI Product Information
Ribbo AI – AI Customer Support Agent for Your Business
Ribbo AI is a customizable chatbot solution that blends ChatGPT technology with your business data to handle a substantial portion of customer support inquiries. It learns from your documents, website content, blog posts, and other sources to deliver instant, on-brand responses 24/7, reducing support costs while improving customer satisfaction.
Key Idea
Ribbo AI extends ChatGPT with your data and tone of voice to create a chatbot that can effectively answer a large portion of customer queries, trained on the data you provide and tailored to your brand.
Who Is It For?
- Small & midsize businesses seeking around-the-clock support.
- Medium-sized businesses needing automation for simple or repetitive inquiries to free up human agents for complex issues.
- Teams wanting a scalable, brand-consistent live chat experience on their website with easy handoff to humans when needed.
Data Sources & Training
- Train the AI on any data you provide: website content, blog posts, product docs, historical support chats, PDFs, and more.
- Simple fine-tuning: review chat history and edit incorrect answers; future questions with the same context will be answered correctly.
- Multilingual support: upload documents in one language and converse in another.
Setup & Integration
- Embed on your website as a live chat widget with options for a floating bubble or full-size chat.
- Fully customizable design and tone to align with your brand.
- Handoff from bot to live operator when needed to ensure the best customer experience.
Core Features
- Data-driven chatbot trained on your documents and content
- Customizable tone and brand alignment
- 24/7 automated support for common inquiries
- Seamless live chat handoff to human agents
- Web widget or full-page chat integration
- Multilingual training and conversation capabilities
- Ability to edit and correct responses; learning from feedback
- Choose between GPT-3.5 or GPT-4 models (and growing options)
- Simple setup with no coding required
- Free plan available for testing after sign-up
How It Works
- Upload your data sources (documents, website/blog content, chat history, etc.).
- Configure the bot’s tone, brand guidelines, and languages.
- Deploy the chat widget on your site; the bot answers in real time.
- If confidence is low or the query requires human input, hand off to a live agent.
- Monitor conversations, review incorrect answers, and refine the model over time.
Safety, Privacy & Compliance
- Designed to minimize risk to your company reputation by allowing configurable boundaries.
- Data uploaded for training remains under your control; customize access and usage policies as needed.
- Subscribers can cancel anytime via account settings.
Pricing & Trials
- Free plan available after sign-up to try features before purchasing.
- Paid plans unlock advanced capabilities and higher usage limits.
Frequently Asked Questions
- What data can I upload for training? Any text document (.PDF, .DOCX, .TXT, .HTML, .CSV, .XLS, PPTX, .EPUB, XML, etc.), plus data from your website or blog.
- Which languages are supported? You can upload documents in any language and communicate in multiple languages.
- What LLMs are available? GPT-3.5 and GPT-4 are currently offered, with plans to add more.
- How do I cancel? You can cancel your subscription anytime from your account settings.
Use Cases
- Customer support automation for common questions and product information
- Instant onboarding and helpdesk support for new customers
- Brand-consistent responses aligned with your tone of voice
- Multilingual customer support for global audiences
What You Get
Ribbo AI provides a plug-and-play AI chatbot that learns from your data, stays on-brand, scales with your business, and augments your human agents with a reliable, around-the-clock support assistant.