Serwell

Serwell is the all-in-one tool for managing your product ecosystem. It combines discussion, Q&A, feedback collection, documentation, and AI-powered support into a single workspace, with options to customize domains and embed AI capabilities on any website. Ideal for teams that want centralized communication, rapid responses, and scalable customer engagement.

Key Capabilities

• Community & Updates: Hold discussions, post updates, and stay in touch with customers.
• Feedback & Roadmap: Visualize customer feedback with an auto-generated roadmap.
• Support: Open and manage support tickets to deliver timely assistance.
• Documentation: Create and share product documentation accessible to everyone.
• AI-Powered Widget: Embed a powerful AI widget on any website to enhance user interactions.
• Customized Domains: Host your workspace on your own domain for a branded experience.
• Community Growth: Tools to help your community grow and stay engaged.
• Smart Replies & Answers: Mark replies as answers to help newcomers find information quickly.
• Customer Updates: Keep customers informed by posting general updates.
• Auto-Generated Roadmap: Roadmap is automatically generated so you can focus on customer feedback.
• Easy Support Workflow: Streamlined processes to handle support requests efficiently.
• Privacy: Customer ticket details are visible only to you and the customer.
• Documentation Editor: A hand-crafted editor for creating sections, pages, and documents with ease.
• SEO-Ready Documentation: Automatic indexing to improve online discoverability.
• AI Learning: The AI widget improves as you provide more information.
• Embeddable Anywhere: Easily embed the AI widget on any site.
• Smart Suggestions: Automatic answer suggestions based on existing documentation and requests.
• Deep Customization: Brand your workspace with custom host, email domain, and authentication.
• Brand & Domain Ownership: Deploy on your own domain to reinforce your brand.
• Flexible Authentication: Use your own authentication method and control user access.
• SSO & Branding: Combine custom domains, authentication, and SSO for a branded community experience.

How It Works

• Create or connect your workspace and invite team members.
• Publish documentation, post updates, and manage support tickets in one place.
• Use the AI widget to assist website visitors, powered by your workspace data.
• Customize domains and authentication to match your brand.
• Collect user feedback, visualize it in the auto-generated roadmap, and keep customers informed with updates.

Safety and Best Practices

• Use the tool to support your customers and community; ensure privacy and security by controlling who can access tickets and data.
• Maintain clear communication by marking correct answers and publishing timely updates.

Core Features

• All-in-one workspace for discussions, feedback, support, documentation, and AI widgets
• Community management and customer updates
• Auto-generated product roadmap from customer feedback
• AI-powered widget embeddable on any website
• Custom domains and brandable workspace
• Flexible authentication with optional SSO
• Privacy controls for tickets and customer data
• SEO-friendly documentation with auto-indexing
• Smart, automatic suggestion responses
• Intuitive documentation editor for sections, pages, and documents