Siena AI

Siena AI – The #1 Empathic AI CX Agent for Commerce

Siena is an autonomous AI customer service platform designed for commerce that blends human empathy with advanced AI to transform customer experiences. It handles daily interactions at scale while maintaining a human-like understanding, contextual memory, and brand-consistent tone across channels. Siena is built to reduce costs, accelerate response and resolution times, and boost customer happiness.

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What Siena Does

• Delivers empathic, real-time customer support that feels human
• Resolves issues with accuracy and context, not merely deflection
• Provides effortless omnichannel management (chat, social, SMS, email, etc.)
• Learns from top interactions to improve over time
• Supports multiple intents and complex tasks with context awareness and birthday/context memory
• Unifies brand voice with channel-specific AI personas
• Reduces agent touch-time while increasing CSAT and conversion opportunities

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How It Works

1. <strong>AI-driven agent</strong>: A sophisticated, human-like CX agent handles conversations across channels in 100+ languages using the Siena Cognitive Reasoning Engine.
2. <strong>Knowledge & data integration</strong>: Connects to your knowledge base, product catalog, help centers, and systems (e.g., Shopify, Recharge) to provide accurate, contextual answers.
3. <strong>Automation & handoff</strong>: Uses AI Flows and AutoQA to pull information, perform actions (tracking, refunds, substitutions, subscriptions), and route complex issues to human agents when needed.
4. <strong>Brand integrity</strong>: Craft channel-specific AI Personas to maintain a consistent, on-brand voice everywhere.
5. <strong>Multilingual support</strong>: Communicates seamlessly in 100+ languages out of the box.

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Core Benefits

• 80%+ daily CS interactions handled by AI, reducing agent workload
• Significantly faster response times (up to 90% faster resolution in some deployments)
• Consistently high customer happiness (CSAT) and revenue uplift through proactive, accurate support
• Easy to integrate with existing commerce tool stacks (Shopify, Recharge, Gorgias, etc.)
• Data privacy focused: no training on customer data; compliant with privacy expectations

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Use Cases

• Order tracking, shipping updates, and delivery changes
• Returns, refunds, exchanges, and subscription management
• Product and policy knowledge queries with real-time data
• Social media comments, emails, and chat across channels
• One-click integration with existing support desks and workflows

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ROI & Impact

Siena’s architecture enables faster agent responses, improved first-contact resolution, and scalable customer care that supports growth without proportionally increasing headcount. Case studies highlight reduced operational costs and higher customer satisfaction.

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Integrations & Extensibility

• Commerce platforms: Shopify, Recharge
• Help desks and support tooling: Gorgias (and compatible platforms)
• Real-time data sources: Google Docs, PDFs, product catalogs, help centers
• AI services: OpenAI and foundational models for inference

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Safety & Compliance

• Data privacy is prioritized; customer data is not used to train Siena models
• AI flows and automated responses are designed to reduce miscommunications and escalate when needed

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Core Features

• No heavy setup: plug-and-play integration with your existing stack
• Human-like empathy in every interaction across channels
• Contextual understanding with memory of prior interactions
• Handles multiple intents and complex tasks without losing context
• Channel-specific AI Personas to maintain a consistent brand voice
• Multilingual communication with zero training required
• AI Flows for goal-driven automation (e.g., order tracking, subscription changes)
• AutoQA for smooth human handoff and quality assurance
• Smart routing to connect customers to the right agent or team
• One-click integration with Shopify, Recharge, Gorgias, and more
• Generative Answers leveraging internal data sources for accurate responses
• Co-pilot style assistance to agents for faster, better responses

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How to Get Started

• Book a demo to see Siena in action across your channels
• Connect your data sources and commerce platforms
• Configure brand Persona, intents, and automations
• Monitor performance with built-in analytics and ROI calculators

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“The world's most autonomous agent.” The product combines human-like empathy with powerful automation to deliver a standard standard in CX.