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SMAAS Platform

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Marketing & Advertising

Introduction

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SMAAS Platform Product Information

SMAAS Platform | All-in-One Creative Suite is an enterprise-grade, AI-driven platform designed to unify customer interactions, collaboration, and multi-account management in a single, developer-friendly environment. Built in Cape Town, South Africa, it emphasizes speed, simplicity, and scalability for teams that need powerful tools without sacrificing usability. The platform supports centralized communication, advanced analytics, collaboration, multi-channel management, and white-label capabilities, with a self-hosted option for developers who demand full control and multi-tenancy support.

How to Use SMAAS Platform

  1. Setup and Deployment
  • Choose deployment: self-hosted with MCP Server (multi-tenant, full-control) or hosted option.
  • Configure accounts, brands, and client workspaces as needed for multi-client management.
  1. Centralized Communication Hub
  • Connect and unify customer interactions from social media, web chat, SMS, email, MMS, and more into a single inbox.
  • Respond, assign, and track conversations across channels from one place.
  1. Engage and Convert Leads
  • Interact with leads through their preferred channels within the unified inbox.
  • Track conversations, nurture relationships, and convert prospects to customers.
  1. Analytics and Insights
  • Monitor performance across all channels with comprehensive analytics.
  • Use insights to optimize engagement strategies and maximize results.
  1. Collaboration and Productivity
  • Leverage team collaboration tools to assign tasks, share notes, and work in real-time.
  1. Account Management
  • Manage multiple social profiles, websites, and channels from a single dashboard for consistency and efficiency.
  1. White-Labeling
  • Customize branding to offer SMAAS as your own solution to clients.
  1. Developer & Automation
  • Build with React, Vue, or Vanilla JS while accessing infrastructure layers.
  • Use automation APIs for workflows, integrations, and multi-tenant scalability.
  1. Security & Compliance
  • Benefit from enterprise-grade infrastructure and configurable access controls suitable for agency needs.

Core Features

  • Centralized multi-channel inbox (social, web chat, SMS, email, MMS) for unified customer interactions
  • Lead engagement tools to convert prospects within the unified platform
  • Advanced analytics to monitor performance across channels and optimize strategies
  • Real-time collaboration: task assignment, notes sharing, team workspace
  • Multi-account and multi-brand management from a single dashboard
  • White-label capabilities to offer SMAAS under your own branding
  • Developer-friendly: self-hosted MCP Server with multi-tenancy and full control
  • Automation APIs for workflow automation and seamless integrations
  • Easy onboarding with 3-month free trial and scalable pricing
  • Built with modern frontend frameworks (React, Vue, vanilla JS) and direct access to infrastructure layers

Tools and Templates

  • MCP Server Access: self-hosted, multi-tenant, full-control
  • Automation APIs: automate workflows, integrate with external systems, scale operations
  • Branding and White-Labeling: customize appearance for clients and agencies
  • Developer Tools: access infrastructure layers, build integrations, and extend platform capabilities

How It Works

  • Deploy a self-hosted MCP Server with multi-tenant support.
  • Connect and centralize all customer communications across channels.
  • Engage leads, track conversations, and nurture relationships from one inbox.
  • Monitor analytics to drive data-driven decisions and optimize performance.
  • Collaborate within teams and manage multiple client accounts seamlessly.
  • Use automation APIs to integrate with external systems and automate repetitive tasks.

Safety and Legal Considerations

  • Ensure proper authorization when managing client accounts and customer data.
  • Adhere to data privacy regulations relevant to your region and customers.

Core Features Summary

  • Self-hosted MCP Server with multi-tenancy and full-control access
  • Unified inbox across social, web chat, SMS, email, and MMS
  • Lead engagement and conversion tools within a single platform
  • Advanced analytics and performance insights
  • Real-time team collaboration and task management
  • Multi-account, multi-brand management from one dashboard
  • White-label branding capabilities for agencies
  • Developer-first environment with modern frontend options and direct infrastructure access