SocialHub.AI

Socialhub.AI Home is an AI-native Marketing Cloud that integrates CRM, CDP, and Marketing Automation on a cloud-native, AI-powered platform. It enables omni-channel consumer operation by connecting data and channels through a unified customer profile (One ID) and advanced AI capabilities to automate conversations, personalized content, and marketing execution across multiple touchpoints.

Overview

• Platform combines CRM, CDP, and MA with cloud-native architecture for elasticity and reliability.
• Omni-channel data integration across channels such as AI Call, WhatsApp, EDM (email), Line, social and e-commerce platforms.
• Real-time customer profiling with 360° member insights and dynamic customer labeling.
• Web3 NFT-based membership and data-driven marketing automation features.

Key Capabilities

• AI-native automation across channels: AI Call, WhatsApp, EDM, Line, and other messaging channels.
• Personalization at scale: AI-generated content, personalized messages, and tailored shopping guidance.
• Marketing automation: Drag-and-drop marketing canvas, rule-based or AI-assisted campaigns, and multi-channel orchestration.
• Customer data and privacy: Localized data integration, GDPR-compliant, and SOC 2 compliant data security.
• Membership and loyalty: Global, multi-brand loyalty program support with cross-border operations.
• Analytics and optimization: AI Copilot for data analysis and decision optimization.
• Content creation: AI Creator for rapid generation of marketing materials.
• Operational automation: RPA to automate routine tasks; Helpdesk to improve service efficiency.
• Commerce integration: Connections to major platforms (Shopee, Lazada, Shopify, etc.) for shopping experiences and data exchange.

How it works

1. Integrate localized systems to collect data across omni-channel touchpoints and form a unified customer profile (One ID).
2. Apply AI-driven analytics and Copilot guidance to generate personalized content and optimize marketing rules.
3. Orchestrate messages and campaigns across channels (WhatsApp, EDM, Line, AI Call, etc.) with a centralized MA canvas.
4. Leverage loyalty programs and NFT-linked memberships to enhance engagement and retention.

Security and Compliance

• Emphasizes data security with independent assurance and compliance with GDPR and other regional standards.
• Cross-border data handling and compliant data storage/processing practices.

Target Use Cases

• Multi-regional brands seeking unified data-driven loyalty and personalized marketing.
• Brands requiring scalable, cloud-native CRM/CDP/MA integration.
• Businesses needing AI-assisted content creation, customer conversations, and automated operations.

Core Features

• Cloud-native CRM/CDP/MA in a single platform
• Omni-channel data integration and 360° customer profiles (One ID)
• AI Copilot for data analysis and decision optimization
• AI-driven content creation and personalized messaging
• AI-powered customer conversations across AI Call, WhatsApp, EDM, Line, and more
• Multi-brand loyalty programs with cross-border support
• Data security and GDPR/SOC 2 compliance
• RPA for automating repetitive tasks
• Helpdesk to enhance customer service efficiency and satisfaction
• NFT-based membership integration with Web3
• API access and integrations with major e-commerce and social channels

How to Use Socialhub.AI

• Sign up and connect your channels (WhatsApp, EDM, Line, etc.) and data sources.
• Define your One ID and create customer segments with AI-enhanced labeling.
• Build marketing canvases and campaigns, leveraging AI Copilot for optimization.
• Launch personalized messages across channels and monitor results in real time.

Safety and Compliance Considerations

• Ensure compliance with data privacy laws and obtain proper consents for messaging and data usage.
• Use AI-generated content responsibly and avoid misleading or deceptive campaigns.