Solidroad
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Introduction
AI-powered training platform for customer-facing teams.
Solidroad Product Information
Solidroad – Constantly improve your customer experience
Solidroad is an AI QA & training platform designed to elevate customer support quality by reviewing 100% of conversations, generating individualized training simulations, and providing refinement recommendations for AI agents. It enables real-time insights across supported channels, supports multiple conversation types, and integrates with popular tools to streamline coaching, ramp time, and overall CSAT outcomes.
Key Capabilities
- AI Quality Assurance: Real-time insights across 100% of conversations (real and simulated) to drive higher-quality agents and better CSAT.
- Immersive AI-Driven Training: Create tailored training simulations from your own documentation and real-world scenarios to accelerate ramp time and confidence.
- AI Agent Fine-Tuning: Generate refinement recommendations for AI agents to improve accuracy and consistency.
- Multi-Channel Simulation: Simulate conversations for any channel and in any language.
- Comprehensive Reporting: Create advanced reports on the metrics that matter most to your business.
- Enterprise-Grade Security: Enterprise-ready security controls (SOC 2, ISO 27001, GDPR, etc.).
- Seamless Integrations: Connect with trusted tools like Salesforce Service Cloud, Zoho, and Intercom.
- Real-World Proof Points: Case studies show CSAT improvements and faster ramp times across multiple customers.
How It Works
- Assess conversations: Review 100% of live and simulated conversations across support, compliance, billing, and more.
- Generate training: Create individualized simulations based on your own knowledge base and real scenarios.
- Provide refinement: Deliver actionable recommendations to AI agents and human reps.
- Measure impact: Use advanced reports to monitor CSAT, ramp time, and agent performance.
Use Cases
- Onboarding and ramp-time reduction for new agents
- Continuous coaching for seasoned agents
- AI agent tuning and performance optimization
- Compliance and policy training simulations
- Cross-channel and multilingual support training
Integrations
- Salesforce Service Cloud
- Zoho
- Intercom
Safety and Compliance
- Enterprise-grade security and privacy controls
- SOC 2, ISO 27001, GDPR compliant
What customers say
The platform helps teams save time and resources by enabling effective, data-driven training for both human reps and AI agents, delivering faster ramp times and improved CSAT.
Core Features
- Real-time QA insights across all conversations (live and simulated)
- AI-driven training simulations tailored to real-world scenarios
- AI agent refinement recommendations for improved performance
- Multichannel support with language flexibility
- Advanced, customizable analytics and reporting
- Seamless integrations with Salesforce Service Cloud, Zoho, Intercom
- Enterprise-grade security (SOC 2, ISO 27001, GDPR)
- Case studies demonstrating CSAT gains and faster ramp times