SoundHound

SoundHound AI | Voice-enabled world for a conversational future

SoundHound AI offers an independent, enterprise-grade voice AI platform designed for natural, conversational interactions. The platform provides a broad ecosystem of products and solutions to build, deploy, and scale voice assistants and AI agents across industries, devices, and apps. It emphasizes autonomy (data sovereignty), on-edge capabilities, and integration with cloud services to deliver fast, context-aware voice experiences.

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Key Offerings

• Amelia Platform: Build AI agents that speak, think, and act for enterprise use cases (customer-facing and internal).
• Agentic AI: Scalable, customizable AI agents for enterprise CX and EX across channels.
• SoundHound Chat AI: In-app and vehicle-ready chat AI for natural conversations.
• Voice Commerce, Smart Ordering, Smart Answering: End-to-end voice-enabled interactions for ordering and customer support.
• Edge and Cloud Connectivity: A suite of connectivity options to run on-device and in the cloud with low latency.
• Custom Voice AI Solutions: Fully bespoke voice AI experiences with a partner-backed implementation approach.

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Platform and Products

• Amelia Platform: Core platform to design, train, and deploy voice-first agents with domain-specific knowledge.
• Houndify Developer Platform: Tools to build your own voice assistant and access multiple content domains.
• Voice AI Edge + Cloud: Solutions to deploy AI on the edge (in-car, devices) and in the cloud.
• Apps and Solutions Suite: SoundHound Music App, SoundHound Chat AI, and enterprise-ready apps such as Dynamic Drive-Thru, Employee Assist, Smart Ordering, Smart Answering, and more.
• AI for Industries: Tailored solutions for Automotive, Smart Devices, Hospitality, Restaurants, Healthcare, Finance, Retail, IT/Operations, and Contact Centers.

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How It Works

• Build domain-specific voice agents using Amelia or customize with SoundHound AI’s tooling.
• Deploy across devices, apps, and environments (edge devices, vehicles, mobile apps, contact centers).
• Leverage edge and cloud capabilities to balance latency, data sovereignty, and compute needs.
• Integrate with existing content domains, data sources, and business processes for contextual, personalized interactions.
• Use proven orchestration for workflows, automations, and omnichannel experiences.

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Industry Solutions and Use Cases

• Automotive: In-car voice assistants, infotainment, and loyalty features with edge-to-cloud capabilities.
• Restaurants and Hospitality: Voice-enabled ordering, customer service, and operations optimization.
• Retail and Financial Services: AI agents for CX, support, and transactions.
• Healthcare: Patient guidance, education, and care journey automation.
• IT/Operations: AI autonomics to automate processes and reduce downtime.
• Contact Centers and Mobile Apps: Agent-assisted experiences, hands-free operations, and faster resolution.

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Getting Started

• Discovery and demos with platform specialists.
• Proof of Concepts (PoCs) and deployment planning with an implementation team.
• Cloud and edge deployment tailored to business needs and data governance requirements.

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Resources

• Case studies, whitepapers, webinars, and product documentation to stay up-to-date with voice AI trends and best practices.

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Core Features

• Independent voice AI platform with Amelia for enterprise agents
• Customizable Voice AI solutions with full data sovereignty
• Edge and Cloud connectivity for flexible deployment
• Industry-specific AI agents (Automotive, Restaurants, Retail, Healthcare, Finance, etc.)
• Voice Commerce, Smart Ordering, and Smart Answering capabilities
• Developer tools: Houndify Developer Platform to build and integrate your own voice assistant
• Rich ecosystem of apps and solutions (Chat AI, Dynamic Drive-Thru, Employee Assist, etc.)
• End-to-end deployment support: discovery, PoC, implementation, and scale