Spoke.ai

Spoke.ai — Communicate better, build faster

Spoke is an AI-powered collaboration assistant designed to streamline internal communication and accelerate work across Slack, Microsoft Teams, and Gmail. It helps teams find answers, automate common tasks, and connect information across apps to keep everyone aligned and productive. Spoke recently announced a partnership update: the Spoke team joined Salesforce to support Slack AI, signaling a future where AI-powered workflows are deeply integrated into the Slack ecosystem and broader collaboration tools.

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Key Use Cases

• Quick knowledge retrieval: answer questions by searching your company’s knowledge base, tickets, and docs.
• Task and request routing: automate triage and ticketing workflows to reduce manual handoffs.
• Contextual guidance: provide teammates with the right information in the right context within Slack, Teams, or Gmail.
• Cross-app workflows: trigger actions in Gmail, Slack, or Teams from a single natural-language command.
• AI-assisted productivity: leverage Slack AI capabilities to improve writing, summarization, and decision-making during conversations.

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How to Use Spoke

1. Install and connect: integrate Spoke with Slack, Microsoft Teams, and/or Gmail, and connect your relevant knowledge sources (docs, tickets, HR policies, etc.).
2. Ask questions in context: type natural-language prompts in your preferred channel (e.g., “What’s the status of the Q3 budget?” or “Show me the onboarding checklist for new engineers”).
3. Act on recommendations: use suggested actions, create tasks, or fetch documents directly from the chat.
4. Automate workflows: set up automations for common requests (e.g., password resets, provisioning, or IT tickets) to reduce busy work.
5. Review and refine: monitor responses, train Spoke with feedback, and expand knowledge sources to improve accuracy over time.

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Channels and Integrations

• Slack: native integration to respond within channels and direct messages.
• Microsoft Teams: seamless operation inside Teams conversations.
• Gmail: action-oriented prompts and email-driven workflows.
• Knowledge sources: internal docs, tickets, policies, and other business content.

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Safety, Privacy, and Compliance

• Spoke emphasizes secure access to internal information and controlled data usage.
• Integrations are designed to respect your organization’s privacy policies and data governance.
• Always verify AI-generated outputs before acting on sensitive or high-stakes requests.

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Core Features

• Multi-channel AI assistant for Slack, Teams, and Gmail
• Quick knowledge retrieval across organizational content
• Task automation and request routing to IT, HR, and operations
• Context-aware answers within chat conversations
• AI-assisted writing, summaries, and decision support
• Cross-app workflows and action triggers
• Easy setup with connectors to internal knowledge bases
• Privacy-conscious design with data governance controls

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Why Spoke (Highlights)

• Accelerates information discovery and decision-making in collaborative environments.
• Reduces context switching by surfacing relevant docs and actions directly in chat.
• Supports scaling AI-driven collaboration as part of larger platform partnerships (e.g., Salesforce, Slack AI).