SureSteps | AI Powered Documentation for Customer Support

SureSteps is a field-service focused knowledge platform that unifies scattered assets into actionable content and on-demand answers. It acts as a central knowledge hub built for field-first collaboration, enabling teams to quickly locate contextual information, generate interactive guides, and deliver AI-powered guidance to employees and customers.

How it works

• Centralizes all knowledge and assets from disparate systems into a single, searchable interface.
• Deploys AI search and Q&A trained on product and knowledge content to accelerate in-field decision making.
• Supports rich, interactive content creation (multimedia guides, visual assets) for on-site training and troubleshooting.
• Tracks user interactions and feedback to quickly iterate and improve knowledge assets.
• Provides field-accessible experiences on both desktop and mobile devices for in-the-field use.

Use Cases

• Field enablement: Accessible training and real-world support for technicians.
• Customer experience: Instant answers and seamless troubleshooting for customers and field techs.
• Sales: Turn knowledge into revenue by delivering scalable, interactive learnings with AI guidance and live escalation in the field.

Start Simply, Build Simply

1. Create Account: Sign up in less than a minute.
2. Integrate Existing Knowledge: Connect to your systems and upload relevant documentation.
3. Create Interactive Guides: Auto-extract relevant knowledge and content from your existing assets.
4. Embed, Integrate or Share: Use SureSteps as a central hub or integrate into existing channels.

Features

• Centralized knowledge hub for field teams
• AI-powered search and Q&A trained on product knowledge
• Interactive multimedia guides (image/video assets)
• Field-accessible on desktop and mobile
• Real-time tracking of user interactions and feedback for rapid iteration
• Auto-extraction of knowledge from existing assets
• Seamless integration with existing systems and channels
• Scalable knowledge updates aligned with hardware/firmware changes