Sweepr - Digital Customer Care
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Introduction
AI-powered Digital Care Platform for personalized customer care.
Sweepr - Digital Customer Care Product Information
Sweepr is an AI-powered PaaS designed for Communications Service Providers to deliver seamless, personalized digital customer care experiences. Built to address channel fragmentation, siloed operations, limited visibility, and rising costs, Sweepr centralizes the creation, deployment, and optimization of all customer journeys across digital and physical channels. The platform emphasizes no-code authoring, real-time analytics, and AI-driven personalization to improve digital adoption, reduce contacts, and enhance customer satisfaction.
How it works
- Unified journey orchestration: Create and manage all customer care journeys from a single platform and deploy them consistently across digital and physical channels.
- Real-time optimization: Monitor performance data to adjust journeys on the fly for better outcomes.
- Intelligent personalization: Context-aware content tailored to each customer’s history and capabilities.
- Proactive issue resolution: Leverage predictive analytics to anticipate and resolve problems before they escalate.
- No-code authoring: Build, deploy, analyze, and improve journeys without heavy IT lift.
- Telecom-grade industry focus: Deep domain expertise for telecommunications, with omnichannel orchestration and real-time analytics.
Key Capabilities
- No-code journey builder for rapid deployment
- AI-powered personalization engine
- Real-time analytics and optimization
- Omnichannel orchestration across digital and physical touchpoints
- Context-aware, personalized content creation
- Proactive issue resolution using predictive analytics
- High-EQ communication enhancement for improved customer interactions
- End-to-end journey management: author, deploy, analyze, improve in one place
- Telecommunications industry-specific templates and best practices
Why Sweepr
- Unified platform to regain control over digital journey strategy
- Consistent customer experiences across channels
- Measurable business impact: increased digital adoption, reduced call center volume, higher first-contact resolution, better CSAT, and lower costs
- Cloud-based PaaS designed for scalability and rapid value delivery
Use Cases
- Digital-first customer care initiatives for telecom providers
- Omnichannel journey orchestration across web, mobile, SMS, chat, voice, and in-store interactions
- Real-time optimization of customer journeys based on live performance data
- Personalization across contexts, languages, and customer segments
Getting Started
Begin with a pilot to realize value quickly, then scale to full implementation:
- Discovery
- Proof of Concept
- Full Deployment
Safety and Compliance
- Designed for enterprise use with governance around data, privacy, and regulatory requirements typical of telecom operators.
Core Features
- No-code journey builder for rapid deployment
- AI-powered personalization engine
- Real-time analytics and optimization
- Omnichannel orchestration across digital and physical channels
- Context-aware solutions tailored to each customer
- Proactive issue resolution using predictive analytics
- Real-time adaptation based on customer history and technical aptitude
- Cloud-based PaaS with telecom-grade capabilities