Symanto

Symanto AI Platform is an empathy-driven AI suite that blends Language AI, Psychology, and Business Analytics to understand language, emotions, and motivations, turning human interactions into actionable business insights. It offers integrated solutions for contact centers, segmentation, market insights, and voice of customer, with flexible APIs and custom solutions to scale engagement and decision-making.

Solutions

• Contact Center – SymantoAssist: AI-powered virtual agents that understand and respond like humans to enhance contact center interactions.
• Segmentation: AI-driven insights to segment consumers by behavior, personality, and motivations.
• Market Insights & Due Diligence: Advanced AI analytics for deep market intelligence and commercial due diligence.
• Voice of Customer: Unlock psychological drivers behind customer feedback for deeper insights.
• API Platform: Accessible APIs to integrate Symanto capabilities into your existing tech stack.
• Custom Solutions: Tailored AI solutions to meet unique business needs.

How It Works

• Language AI: NLP to analyze and interpret large volumes of text, revealing customer behavior, sentiment, and communication patterns to improve decision-making and user experiences.
• Psychology: Combines NLP and psychology to understand customers on a deeper level, enabling stronger emotional connections and effective communication.
• Business Analytics: Uses diverse data types (transactional, demographic, behavioral) to uncover patterns and trends that drive strategic decisions and growth.
• Quality & Reliability: Built on scientific research with access to cutting-edge technology for accuracy and dependability.

About the Team & Research

• 29+ deep learning experts, psychologists, data scientists, and AI engineers
• 80+ research papers on AI topics
• 7 partnerships with leading research institutions in Europe and the US

Core Capabilities

• Empathy-driven AI for language understanding and customer insights
• AI-powered contact center agents (SymantoAssist)
• Behavioral and personality-based customer segmentation
• Market intelligence and due diligence analytics
• Voice of Customer analysis with psychological drivers
• API platform for easy integration
• Custom AI solutions tailored to business needs
• Strong emphasis on research-backed accuracy and reliability