TalkbackAI

TalkbackAI — Create Smart Responses to Reviews Instantly is an AI-powered Chrome extension that automates and customizes responses to customer reviews across multiple platforms. It helps save time, maintain a consistent brand voice, and improve online reputation by generating personalized, SEO-optimized replies tailored to your brand. The tool supports Google Business Profile, Yelp, TripAdvisor, and other major platforms, with multi-platform management from a single dashboard.

How to Use TalkbackAI

1. Install the Chrome extension and enable it in your browser.
2. Set up your brand voice and response preferences using professional, friendly, or casual tones.
3. Open a review on a supported platform and click the TalkbackAI button.
4. Choose from multiple AI-generated responses or customize them before posting.
5. Post your reply and monitor performance from the dashboard.

Disclaimer: Responses should be accurate, compliant with platform policies, and reflect your brand honestly.

Features and Capabilities

• Brand Voice Setup: Define tone and style with real-life examples to ensure consistent communication.
• AI Response Generation: Create multiple unique, personalized, and SEO-optimized replies with one click.
• Multi-Platform Support: Manage reviews across Google, Yelp, TripAdvisor, and other major platforms from a single dashboard.
• Custom Instructions: Provide specific handling rules for different review scenarios.
• Templates and Customization: Save templates and customize responses before posting.
• Time Savings: Significantly reduces time spent replying to reviews.
• Analytics & Insights: Track response performance and sentiment trends to improve customer satisfaction.
• Credit-Based Pricing: Flexible credits-based system with tiered plans and a free option.

Pricing & Plans

• Basic Free Plan: 10 response-credits per month
• Silver: 150 response-credits, suitable for small businesses
• Gold: 350 response-credits, suitable for larger teams

How It Works

• Install the extension and configure your brand voice.
• When viewing a review, use TalkbackAI to generate multiple responses.
• Review, edit if needed, and post. Analytics help you refine tone over time.

Safety and Best Practices

• Ensure accuracy of information in replies.
• Avoid disallowed content and respect platform policies.
• Use human review for sensitive or high-stakes responses.

Core Features Summary

• No complex setup beyond brand voice configuration
• AI-generated, customizable replies across multiple platforms
• Single dashboard for multi-platform review management
• Templates, voice training, and rule-based guidance
• Performance analytics to optimize responses
• Flexible credit-based pricing with a free option