Tap Talk

Your Extraordinary Chat Solutions - PT. Tap Talk Teknologi

TapTalk.io offers an omnichannel messaging platform designed to centralize and optimize customer engagement. It provides a suite of solutions for in-app chat, OTP and broadcast via WhatsApp, and social commerce, all accessible from a single dashboard. The platform emphasizes automation, personalization, and low engineering effort to help businesses engage, convert, and retain customers across multiple channels.

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Solutions Overview

• OneTalk: Omnichannel messaging across channels with a unified inbox.
• PowerTalk: In-app chat SDK for embedded, customizable chat experiences.
• SendTalk: OTP, notification, and reminder delivery via WhatsApp.
• SalesTalk: Tools to sell easily on social channels from one dashboard.
• NEW: Social Commerce integration for multi-platform selling.

Key Capabilities

• Centralized Interactions: Interact with customers across multiple channels in a single inbox.
• Personalization & Automation: Automated, personalized messaging to boost engagement.
• Minimal Engineering: Robust platform that requires little to no coding.
• Real-time Insights: Case tracking and reporting to monitor performance.
• Privacy & Convenience: Centralized media sharing and traceable message status.

How It Works

• Create an account in minutes and tailor the platform to your business needs.
• Choose from OneTalk, PowerTalk, SendTalk, or SalesTalk based on your use case.
• Use the OTP/WhatsApp channel for reliable, cost-efficient notifications and verifications.
• Manage social commerce and customer interactions from a single dashboard.

Features and Templates

• Omnichannel In-App Chat SDK
• OTP, Notification, and Broadcast via WhatsApp
• Social Commerce in One Dashboard
• Multi-Channel Broadcast (Multiple Broadcast)
• Real-time Case Reports (Cases per Hour)
• Shared Media Repository
• Message Status Tracking (Message Info)
• Centralized, Automated Interactions Across Channels
• Minimal Coding Requirement

How to Use TapTalk.io

1. Sign up and configure your account.
2. Choose the appropriate solution (OneTalk, PowerTalk, SendTalk, SalesTalk).
3. Integrate channels (in-app, WhatsApp, social platforms) into the centralized inbox.
4. Create automated campaigns, broadcasts, and personalized messages.
5. Monitor performance with real-time reports and message insights.

Use Cases

• Customer support and engagement across web, mobile, and messaging apps.
• OTP and transactional notifications via WhatsApp.
• Social commerce management and multi-platform selling.
• Centralized media sharing and document tracking with contacts.

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Core Features

• Omnichannel inbox consolidating chats from multiple channels
• In-app Chat SDK for seamless embedding
• WhatsApp-based OTP, notifications, and broadcasts
• Social commerce management from a single dashboard
• Multiple Broadcast to target segments in one action
• Real-time hourly case reporting (Cases per Hour)
• Shared Media to view all shared files in one place
• Message Info for delivery/read/pending status
• Automated, personalized interactions across channels
• Low-code or no-code setup with rapid deployment