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Teloz

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Office & Productivity

Introduction

Teloz provides cloud-based communication solutions with advanced contact center features.

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Teloz Product Information

Teloz is a premier cloud-based contact center platform offering omnichannel communication, AI-assisted automation, and flexible deployment for enterprises, startups, and SMBs. It combines voice, live chat, video, messaging, and knowledge management into a unified interface designed to improve agent productivity, customer satisfaction, and scalability.

Overview

Teloz provides a comprehensive suite of call center and omnichannel tools, including inbound/outbound call centers, automatic dispatch (ACD), auto-dialer, CRM integration, live chat, omnichannel ticketing, sentiment analysis, knowledge base, and AI-powered conversational agents (voicebot and chatbot). The solution emphasizes fast setup, enterprise-grade security, and highly customizable routing and automation to fit various industries and business needs.

Key Features

  • Inbound and Outbound Call Center with ACD and dialer capabilities
  • CRM integration for seamless customer data access
  • Omnichannel Contact Center: live chat, email, messaging, and social channels
  • Omnichannel Interaction Support: routing rules, unified agent desktop, sentiment analysis, knowledge base, omnichannel ticketing
  • Conversational AI: voicebot and chatbot with real-time AI-assisted agent support
  • Cloud-based Contact Center with scalable, low installation time and enterprise-grade safety
  • Video Meetings with AI-powered features (whiteboard, recording)
  • Cloud Faxing for sending/receiving faxes
  • Intelligent routing and dynamic outbound campaigns
  • Business SMS optimization for better deliverability
  • Team collaboration and shared communications across devices
  • Voicemail transcription, auto-attendant, and call routing
  • Multi-industry applicability (Ed Tech, Banking, Insurance, E-Commerce, Healthcare, Travel & Tourism, Telecom, BPO, Government)
  • Flexible deployment options for Enterprise, Cloud, Remote, Video, and Mobile Call Centers
  • 14-day free trial to evaluate capabilities

How It Works

  • Set up number and channels (voice, chat, video, SMS, etc.).
  • Route calls and messages using configurable rules and AI-assisted routing.
  • Leverage the unified agent desktop to manage omnichannel interactions and access customer context from the CRM.
  • Use AI agents for self-service and real-time support, while agents handle escalations.
  • Monitor performance with analytics, dashboards, and reporting.

Solutions & Use Cases

  • Enterprise Contact Center: large teams, complex routing, compliance, and security.
  • Cloud Contact Center: scalable, multi-tenant deployments with rapid onboarding.
  • Remote Call Center: agents operate from anywhere with secure access.
  • Video Contact Center: high-engagement support via video channels.
  • Mobile Call Center: on-the-go customer service with push notifications and mobile app access.
  • Industry-focused deployments: Ed Tech, Banking, Insurance, E-Commerce, Healthcare, Travel & Tourism, Telecom, BPO, Government.

Pricing & Plans

  • Individual Pro Plan: $10.99/month per user — solo entrepreneurs, remote work.
  • Business Builder Plan: $13.99/month — up to 3 devices, team number, shared features, free trial.
  • Enterprise Growth Plan: $20.99/month — multiple dedicated numbers, expanded user roles, advanced routing, free trial.

All plans emphasize transparent pricing with no hidden fees and include access to core omnichannel features, call routing, team sharing, and analytics. Third-party integrations and scalability options are available based on business needs.

Getting Started

  1. Pick a number (local or toll-free) or port an existing one.
  2. Invite your team and connect devices.
  3. Personalize your system with greetings, menus, and workflows.

Why Teloz

  • Reliable, scalable cloud-native connectivity software.
  • AI-driven features for faster insights, better customer interactions, and reduced handling time.
  • Cross-device accessibility: work from anywhere with consistent experience.
  • Flexible plans designed for startups, SMBs, and large enterprises.
  • 24/7 support via live chat and email, plus detailed knowledge resources.

Testimonials (Sample)

  • "Teloz has transformed how my team communicates with clients. Simple, reliable, always accessible." — Operations Director
  • "The ability to manage calls and messages across devices has been a game-changer for our marketing efforts." — CMO
  • "Teloz keeps us connected and responsive." — CEO

Core Capabilities

  • Omnichannel Interaction Platform with voice, chat, email, and messaging
  • AI-driven Voicebot and Chatbot for self-service and assisted interactions
  • Unified Agent Desktop for seamless customer context and routing
  • Sentiment Analysis and Knowledge Base to improve support quality
  • Omnichannel Ticketing to resolve issues across channels
  • Auto Attendant, Call Routing, and ACD for efficient call handling
  • Cloud Faxing and Video Meetings for comprehensive communications
  • CRM Integration and Campaign Management for sales and support
  • Flexible Solutions by Industry, Business Need, and Size