TheLoops AI for CX
Open siteIntroduction
TheLoops uses AI to provide insights for CX teams, improving cost savings and customer retention.
TheLoops AI for CX Product Information
TheLoops AI for CX is an integrated platform designed to empower customer experience operations with AI-powered agents, intelligent routing, proactive backlog management, and real-time insights. It helps enterprises automate and elevate support across channels, reduce costs, and accelerate ROI through scalable AI capabilities, security, and seamless integrations with 70+ apps.
Overview
TheLoops provides AI agents and tooling to assist human agents and bots across the customer journey. Key offerings include an AI Agent Copilot that augments agent work, AutoQA for continuous quality assurance, predictive CSAT, knowledge generation, and end-to-end automation for tagging, routing, and escalation. The platform emphasizes quick deployment, ROI clarity, and enterprise-grade data security.
How It Works
- Connect your data and configure AI agents within the platform.
- Use AI Copilot to assist agents in resolving complex cases faster and with greater consistency.
- Apply AutoQA to monitor and improve agent and bot performance in real time.
- Automate tagging, routing, and knowledge management to ensure the right agents see the right cases.
- Leverage predictive insights and topic trend analysis to anticipate issues and align product feedback with customer needs.
- Access resources, webinars, and ROI calculators to quantify impact and value.
Core Features
- AI Agent Copilot: Augments agent capabilities within existing workflows to resolve cases faster.
- AutoQA: Always-on AI agent for monitoring, guidance, and performance elevation of humans and bots.
- Predictive CSAT: Real-time sentiment and satisfaction forecasting to drive proactive actions.
- Intelligent Routing: Automates case tagging and routing to the most suitable agent based on skills, availability, and capacity.
- Proactive Backlog Management: AI-driven prioritization to tackle high-impact tickets first.
- Knowledge Generation: Automatic creation of drafts and articles as cases close, maintaining up-to-date knowledge.
- AI Search: Get instant answers from AI-powered resources.
- Topic Trend Analysis: Detect patterns to improve outcomes and product alignment.
- Platform Integrations: Connect with 70+ apps to fit into existing tech stacks.
- Security and Enterprise Readiness: Enterprise-grade data security, audits, and compliance focus.
- ROI and Value Metrics: Clear pathways to measurable savings and faster time-to-value.
Benefits and Outcomes
- 10x productivity and higher agent efficiency.
- Significant cost savings through automation and better routing.
- Faster time-to-value with quick data integration and agent enablement.
- Data-driven insights to reduce escalations and improve customer experience.
How to Get Started
- Connect your data and set up AI agents.
- Enable AI Copilot and AutoQA for your teams.
- Configure intelligent routing and backlog prioritization.
- Leverage ROI calculator and success stories to plan deployments.
Safety and Trust
- Enterprise-grade security, external audits, and data protection measures.
- Transparent automation with clear ownership of outputs and outcomes.