Threado AI

Threado AI for Customer Service is an AI-powered platform designed to empower customer-facing teams with instant, automated support built on internal knowledge. It integrates with common collaboration tools, accelerates query resolution, and enables personalization at scale by leveraging your own data. Threado emphasizes security, privacy, and rapid setup to get AI agents running in minutes.

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Key Use Cases

• Instant, automated support for customers and internal teams via AI Agents trained on internal knowledge
• Automate chat support and assist human agents to solve queries faster
• Personalize customer engagement at scale by identifying account points of contact and surfacing instant insights
• Accelerate to the "+Aha!" moment by delivering customized AI-powered solutions to close sales faster
• Transform information discovery so teams can find answers quickly without manual searching

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How It Works

1. Connect your internal knowledge sources (knowledge base, intranet, CRM, support conversations, product adoption metrics, revenue data, etc.).
2. Train AI Agents on your data to provide context-aware, 24/7 support.
3. Deploy into Slack, Microsoft Teams, or as a Chrome app for your team and customers.
4. Start handling more queries with faster resolution times while maintaining data security.

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Integrations & Accessibility

• Native integrations: Slack, Microsoft Teams, Chrome apps
• Access to company information anywhere (desk or on the move)
• No-code platform for quick setup and deployment

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Security & Compliance

• SOC 2 Type II certified
• Data encryption at rest and in transit (TLS 1.2+)
• Designed to keep sensitive data secure while enabling enterprise-scale AI

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Evidence & Testimonials

• “ Tremendously efficient and almost 90% accurate in answering queries.” — Neil Chaudhuri, Juno
• Customers report significant reductions in ticket volume and faster problem resolution across support, customer success, sales, and engineering teams

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Pricing & Access

• Start for Free with a no-code setup
• Access various resources (blog, help center) and request a demo to explore advanced capabilities

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Core Features

• AI Agents trained on internal knowledge for customer-facing teams
• Quick setup in minutes on Slack, MS Teams, or as a Chrome app
• No-code platform to deploy and customize AI agents
• 24/7 contextual and personalized support
• Instant answers from integrated internal data sources (KB, intranet, CRM, conversations, metrics, etc.)
• Activation of AI for support, success, and sales workflows
• SOC 2 Type II security and encryption for data protection
• Scalable, personalized engagement at scale
• Easy search and retrieval across disconnected data sources