Tidio

Tidio is a comprehensive customer service and live chat platform that leverages AI to significantly improve support team efficiency, customer satisfaction, and resolution rates. It offers an AI agent called Lyro AI designed to handle repetitive queries across chat, email, and social media, making it a top choice for small to medium-sized businesses (SMBs).

• Lyro AI Agent automates and resolves 67% of repetitive customer queries
• Intuitive real-time Live Chat enhances customer engagement and team performance
• Help Desk integration for streamlined ticket and query management
• AI-powered Flows to optimize interactions and increase conversions by 24%
• Guarantees a 67% resolution rate, promising a minimum 50% or money back
• Trusted by over 300,000 brands and service teams worldwide
• Increases qualified leads by 25% and self-service resolution by 70%
• Boosts customer satisfaction (CSAT) by up to 30% with intelligent customer support
• More than 120 integrations with popular business and communication tools
• Designed to assist human agents, not replace them, enhancing customer relationships

Key Metrics

• 67% of repetitive tasks handled by Lyro AI
• 89% resolution rate with Lyro AI
• $66K+ in sales generated by Lyro AI Agent
• 27% increase in conversion rates
• 30% increase in customer satisfaction scores

Useful Links

• Official Website: tidio.com

Suggested Tags

AI customer service customer support live chat chatbot automation customer satisfaction