TrueAccord

**TrueAccord: Digital-First Debt Collection Platform

TrueAccord is an industry-leading recovery and collections platform powered by machine learning and a consumer-friendly digital experience. It is designed to handle delinquency needs from one day past due through charge off, delivering faster recoveries while prioritizing consumer fairness and self-serve engagement. The platform emphasizes a data-driven, omnichannel approach that personalizes outreach and scales with your collections volume.

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How It Works

• TrueAccord uses HeartBeat, its patented machine learning platform, to automatically improve and optimize engagement over time.
• The system enables end-to-end personalization, ensuring messages reach consumers through the right channel at the right time.
• The digital-first experience provides a flexible, self-serve path for consumers to settle debts, reducing outbound calling and increasing efficiency.
• The platform is designed to scale with delinquency volume, maintaining performance as cases grow from early past-due to charge-off.

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Solutions

• TrueAccord Late Stage Collections: Third-party collection services with a focus on better relationships and faster recoveries through ML-driven engagement and a digital user experience.
• The platform emphasizes liquidation gains through engagement, commitment, and resolution, all delivered through AI-powered workflows.

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Why TrueAccord

• Trusted by market leaders and regulators, with customer testimonials highlighting improved performance compared to traditional vendors.
• Data-driven adoption: an omnichannel approach that replaces or complements outbound calling with digital engagement.
• Consumer-centric design that prioritizes a positive experience for those owing money, while delivering tangible results for clients.

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Key Metrics and Capabilities

• Best-in-class results with faster recovery timelines.
• Personalization at scale, delivering the right message through the right channel.
• Scalable delinquency infrastructure capable of handling varying volumes.
• Transparency and compliance across information security and licensing.

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How to Get Started

• Get started with a consult to evaluate your delinquency needs and integration requirements.
• Onboard with tools and experts to tailor the TrueAccord solution to your organization.

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Compliance & Security

• Licensing Compliance Information & IT Security details are provided as part of the platform’s governance and risk management.
• Resources and support for compliance when implementing TrueAccord within regulated environments.

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Core Features

• Digital-first debt collection platform with a consumer-friendly experience
• HeartBeat: patented ML platform that optimizes engagement over time
• End-to-end personalization: right message, right channel, right time
• Omnichannel outreach to replace or augment outbound calling
• Late-stage collections focus with higher liquidation potential
• Scalable infrastructure for varying delinquency volumes
• Compliance and IT security licensing information readily available
• Consumer testimonials and industry recognition
• Web-based onboarding and consultation to tailor implementation