Typewise - AI Communication Assistant
Open siteOffice & Productivity
Introduction
Summary: Typewise is an AI Communication Assistant that enhances productivity and efficiency for customer service and sales teams.
Typewise - AI Communication Assistant Product Information
Typewise - AI Communication Assistant for Customer Service and Sales is an AI-powered platform designed to empower customer service and sales teams to deliver excellent, consistent, and efficient communications at scale. It offers real-time AI-assisted responses, multilingual capabilities, knowledge-base integration, and tools to boost satisfaction, speed, and ROI while maintaining brand voice and data privacy.
How Typewise Helps
- Elevates customer satisfaction (CSAT) and Net Promoter Score (NPS) with AI-assisted responses tuned to your company’s tone.
- Increases efficiency by reducing handling time and improving first-time resolution.
- Delivers measurable ROI (3–5x) by speeding up workflows and boosting engagement.
Core Capabilities
- AI-assisted response generation aligned to your company’s tone
- Magic Reply: auto-generate email and chat responses from past messages, knowledge base, and rules
- Text Prediction: auto-complete sentences and paragraphs in real time
- Message Optimizer: fine-tune conversations to match standards and guidelines
- Real-time Translation: translate incoming and outgoing messages into 26+ languages
- Grammar & Spelling Check: ensure flawless communication
- Insights Hub: monitor quality and performance in real time at company, team, and agent levels
- Connect your Knowledge Base: integrate data sources to keep responses up to date
- Segment per Brand/Team/Channel: sub-models for consistent tone across brands and channels
- Learn from Your Best Agents: improve quality by learning from top performers
- Fast, Enterprise-Grade Deployment: minimal setup, 1–2 days deployment
- GDPR Compliant & ISO Certified: strong data privacy and security
How It Works
- Connect your knowledge base and data sources to ensure responses are current
- Use sub-models to tailor responses for different brands, teams, or channels
- The AI suggests or auto-generates replies, which agents can review and send
- Analytics and Insights help identify coaching opportunities and performance gaps
Use Cases
- Customer support conversations (chat, email, and tickets)
- Sales outreach and outbound messaging with brand-consistent tone
- Support center automation with rapid, accurate responses
Safety and Compliance
- Designed for enterprise environments with data privacy and security compliance
- Encourages human review for high-stakes interactions while automating routine responses
Core Features
- AI-assisted response generation tailored to your brand voice
- Magic Reply: auto-generate responses from past messages and knowledge base
- Text Prediction: real-time sentence and paragraph completion
- Message Optimizer: ensure communications meet internal standards
- Real-time Translation (26+ languages)
- Grammar & Spelling Check for flawless messaging
- Insights Hub for quality and performance monitoring
- Knowledge Base integration for up-to-date information
- Brand/Team/Channel segmentation with sub-models
- Learn from best agents to improve overall quality
- Fast deployment with minimal IT effort
- GDPR compliant and ISO certified security