UIB omnichannel MSP and conversational AI platforms

UIB Simply Communicate is an AI-enabled omnichannel MSP and conversational AI platform suite designed to unify human-to-machine and machine-to-human communications across multiple channels and devices. The solution emphasizes API-first architecture, scalable integrations, and white-label capabilities to help enterprises deliver seamless, cross-channel customer experiences.

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What it is

UIB provides a set of AI-native, API-first tools that connect diverse communication channels, AI platforms, and connectors (including SaaS and IoT APIs) into a single, scalable platform. It enables unified messaging, natural language understanding, and automation across text, voice, video, and IoT-enabled interactions.

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Key components

• UnificationEngine®: Omnichannel Messaging Service Platform (MSP) with a single unified API and 50+ connectors for standardized, automated, secure, scalable communications.
• Unified AI®: NLP-agnostic, white-label chatbot builder, virtual assistant designer, broadcast management, and live-agent solution with language/media support and content/conversation analytics.
• H2 X® Exchange: Marketplace for cloud connectors, RPA, and IoT integrations enabling 360° interactions across conversational user interfaces (CUIs).

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How it works

• Connects multiple channels and devices via a unified API to simplify integration and deployment.
• Provides AI access, control, and management to evolve enterprise AI capabilities within a SaaS model.
• Supports multi-language, multi-media (text, voice, video) content and conversations.

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Features and capabilities

• Omni-channel connectivity with 50+ connectors to major platforms and services
• AI-native, API-first architecture enabling rapid integration and customization
• White-label Unified AI for branding and customer experience control
• Live-agent handoff and broadcast management for scalable customer support
• RPA, cloud connectors, and IoT integrations via H2 X Exchange
• Multilingual and multimedia support (text, voice, video)
• Scalable, secure, and automated orchestration across channels
• Reseller and partner programs to expand go-to-market options

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Use cases

• Build and deploy branded chatbots and virtual assistants across websites, apps, and messaging platforms
• Orchestrate customer journeys across SMS, messaging apps, voice assistants, and IoT devices
• Create and manage broadcasts, notifications, and transactional messages at scale
• Integrate legacy systems with modern AI tools through a marketplace of connectors
• Rapidly prototype and commercialize AI-powered customer experiences as a service

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Safety and governance

• API-first architecture supports controlled access, security, and compliance in enterprise environments
• White-label approach allows businesses to own branding and data handling practices

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How to engage

• Schedule a demo to explore UnificationEngine MSP, Unified AI chatbot builder, and H2 X Exchange capabilities
• Become a partner or reseller to extend coverage across regions and platforms

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Core Features Summary

• UnificationEngine MSP with unified API and 50+ connectors
• Unified AI for chatbots, virtual assistants, and live-agent workflows
• H2 X Exchange marketplace for cloud connectors, RPA, and IoT integrations
• White-label capabilities across products
• Multichannel support (text, voice, video, IoT interactions)
• AI-native, API-first design for scalability and customization
• Global coverage with regional platform integrations and partner programs