Venixs

Venixs: Business-Oriented AI Customer Success System is an AI-powered platform designed to optimize customer engagement and support throughput for businesses. It combines conversational ticketing, team collaboration, and AI-driven responses to deliver efficient, human-friendly customer service at scale.

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How It Works

1. Conversational Ticketing: Interact with customers through natural conversations; capture issues as tickets and resolve them within a streamlined workflow.
2. Unified Ticket & Conversation Management: Monitor, assign, and track conversations across teammates to maintain organization and accountability.
3. Team Collaboration Platform: A robust environment for agents to collaborate, escalate, and resolve tickets with visibility across the team.
4. AI-Powered Responses & Customization: Tailor AI replies to your brand voice and business needs, with options to fine-tune behavior and responses.

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Why Venixs

• High-volume handling: supports millions of messages and conversations with reliable uptime.
• Africa-focused success story: widely adopted with notable customer satisfaction.
• Flexible pricing that scales with your team and usage.

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Plans & Pricing (Representative)

• Starter Plan: NGN 10,000 / monthly – 100 conversations, 1 teammate, 24/7 live chat, basic integrations.
• Basic Plan: NGN 40,000 / monthly – 200 conversations, 2 teammates, more channels, bot-to-human transfer.
• Advance Plan: NGN 85,000 / monthly – 1,000 conversations, 8 teammates, additional escalation channels.
• Professional Plan: NGN 190,000 / monthly – 5,000 conversations, 12 teammates, full feature set including multilingual support (coming soon).

Note: USD and other currencies are available; you can upgrade/downgrade anytime and add more teammates as needed.

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Safety & Compliance

• Designed for business use with clear subscription controls, data configurations, and bot-to-human handoffs to ensure responsible support.

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Core Features

• Conversational Ticketing System for natural, intuitive support interactions
• Unified ticket and conversation monitoring with teammate collaboration
• AI-powered responses with brand customization
• Multichannel support and escalation workflows (Slack, Teams, etc.)
• Flexible, scalable pricing with easy plan adjustments
• Unlimited integration channels and data configurations
• Bot-to-human transfer and rapid issue resolution workflows
• Multilingual capabilities (coming soon) for global teams