Viqal

Viqal Virtual Concierge Solution is a guest journey automation platform designed for hotels to automate up to 90% of guest inquiries while boosting in-chat upsells. The solution focuses on reducing staff workload while delivering faster, more consistent service to guests through in-chat interactions, primarily via WhatsApp Business for Hospitality. It emphasizes instant responses, scalable guest support, and seamless upsell opportunities within the chat experience. The product positioning highlights zero-risk integration, security, and ongoing support to ensure smooth adoption and ongoing value.

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How it works

• Automates common guest inquiries and repetitive tasks through a WhatsApp-based concierge interface tailored for hotels.
• In-chat upselling capabilities allow offering room upgrades, services, and amenities directly within conversations.
• Integrates with your Property Management System (PMS) or booking system to provide real-time information and actions.
• Includes a dedicated integration specialist, 24/7 technical support, and continuous updates to maximize adoption and effectiveness.

Benefits

• Less work for staff: automation handles routine inquiries, freeing human agents for complex needs.
• Faster guest responses: instant messaging reduces wait times and improves guest satisfaction.
• Increased revenue: upsell opportunities are presented in-chat where guests are already engaged.
• Scalable hospitality communications: supports growing guest volumes without proportional staff increases.
• Privacy and security emphasis: data handling aligns with GDPR and industry best practices.

Compliance and Security

• Data encrypted in transit and at rest.
• GDPR-compliant processing with a Data Processing Agreement available.

Pricing & Terms

• Base pricing details are provided upon request.
• WhatsApp Business API usage fees apply (as per WhatsApp pricing).
• Zero-risk integration clause: If Viqal cannot establish integration with your PMS/booking system within 120 days, the agreement does not activate and you incur no costs.

Support & Services

• Dedicated integration specialist.
• 24/7 technical support.
• Continuous updates to ensure continued value and compatibility.

Frequently Asked Questions (highlights)

• If integration with PMS/booking system cannot be set up, you incur no costs due to zero-risk integration.
• No hidden fees beyond WhatsApp API usage fees.
• Data security is a priority with encryption and GDPR compliance.
• Comprehensive onboarding and ongoing support included.

How to Get Started

• Book a demo to explore how Viqal can automate guest inquiries and drive in-chat upsells for your property.
• Discuss integrations with your PMS/booking system and review the zero-risk clause.

What’s Included

• Zero-risk integration: no costs if integration cannot be established within 120 days
• 24/7 technical support and a dedicated integration specialist
• WhatsApp Business for Hospitality integration to streamline guest communications
• In-chat upselling capabilities to boost revenue
• Real-time PMS/booking system integrations for accurate guest information
• GDPR-compliant data handling with a Data Processing Agreement
• Continuous product updates and improvements
• Comprehensive implementation and onboarding assistance
• Public case studies and customer stories to illustrate value