Vocca

Vocca - AI Call Center for Healthcare (AI Receptionist, Outbound Calls)

Vocca is an AI-powered call center solution designed for healthcare providers. It automates patient communication, handles routine calls, outbound reminders, and complex inquiries with a 24/7 AI receptionist. The platform aims to reduce phone pressure on staff, improve appointment adherence, and streamline patient management across medical centers.

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What it does

• Acts as your dedicated AI receptionist, available 24/7 to manage bookings, answer questions, and engage patients.
• Automates outbound calls to remind patients of appointments, reducing no-shows and keeping schedules full.
• Captures and logs every conversation with transcripts and tags for easy follow-ups and quality assurance.
• Supports high-volume, human-like conversations at scale with real-time chat capabilities for ongoing communication.
• Integrates with calendars, CRMs, and other practice systems to fit into existing workflows.
• Demonstrates strong privacy and security through end-to-end encryption and industry-aligned compliance mindset.

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How to Use Vocca

1. Integrate with your calendar systems, CRMs, and preferred practice tools.
2. Configure AI receptionist capabilities (booking, information provision, reminders, etc.).
3. Enable outbound reminder campaigns and inbound call handling.
4. Review conversations and follow-ups via the platform dashboard.
5. Monitor performance and optimize based on analytics and transcripts.

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Use Cases

• Automating patient reception tasks to free up staff time.
• Sending appointment reminders and handling rescheduling requests.
• answering common patient inquiries without human intervention.
• Managing high volumes of calls while maintaining patient-first service.

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Safety, Privacy, and Compliance

• End-to-end encryption for secure conversations.
• Integration capabilities designed to fit healthcare privacy requirements while maintaining usability.
• Transparent documentation of conversations and actions for compliant patient management.

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Core Features

• 24/7 AI receptionist for bookings and patient inquiries
• Outbound appointment reminder calls to reduce no-shows
• Conversation capture with transcription and tagging
• Human-like, scalable AI interactions for high call volumes
• Calendar and CRM integrations for seamless workflows
• SMS/WhatsApp/alternate channel support for reminders and inquiries
• End-to-end encryption and privacy-conscious design
• Multi-industry applicability with healthcare-focused capabilities