Voiceflow

Voiceflow — Build and Deploy AI Customer Experiences

Voiceflow is a purpose-built platform to design, build, test, and deploy AI agents for customer support and beyond. It enables product teams to create human-like chat and voice agents with speed, control, and observability, integrating seamlessly with existing tech stacks.

Key value proposition

• Fastest way to build advanced AI agents with human-like conversation design, deep customization, and deployment capabilities across chat and voice channels.
• Centralized platform that supports design, prototyping, iteration, and governance for AI agent projects at scale.
• Strong focus on security, data control, and interoperability to fit enterprise needs.

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How Voiceflow Works

1. Design: Create conversational flows for chat and voice using an intuitive interface coupled with code editor and functions for developers.
2. Integrate: Connect agents to your existing tech stack via robust integrations and APIs (CRM, data warehouses, e-commerce platforms, analytics, etc.).
3. Deploy: Build, test, and deploy AI agents across channels with guardrails and observability.
4. Measure: Analyze agent performance and iterate to improve outcomes.

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Use Cases

• Start with customer support and scale across additional use cases (e-commerce, travel, finance, consumer tech, etc.).
• Deploy AI agents for human-like phone calls and chat experiences.
• Build highly customized conversations with deep interface customization.

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Integrations

Voiceflow offers developer APIs and integrations to extend agent capabilities with data, knowledge, and interfaces. Notable examples include:

• Salesforce: Power agent responses, logic, and analytics.
• Shopify Plus: E-commerce interactions and actions.
• Zendesk Help Center: Dynamic content carousels.
• Snowflake: Centralized data powering responses and analytics.
• Segment: Track agent interactions for analytics.

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Security & Governance

• Enterprise-grade security with guardrails and data control to securely build and deploy AI agents alongside your tech stack.
• Enables teams to ship AI products quickly while maintaining governance and compliance.

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Community & Resources

• 500K global developers and product teams using Voiceflow.
• Resources include templates, pathways, tutorials, a Discord community, GitHub code samples, and YouTube tutorials.
• Pathways and blogs provide ongoing learning and best practices for agent design and development.

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Pricing & Getting Started

• Free starting options available; option to book a demo for deeper engagement.
• Enterprise options emphasize collaboration, speed to market, and scalable AI agent development.

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How to Use Voiceflow

1. Sign up or sign in to your Voiceflow account.
2. Start a new project and choose your use case (customer support, sales, etc.).
3. Build conversation flows with the visual builder and add APIs/integrations as needed.
4. Test, iterate, and deploy to chat and voice channels.
5. Monitor performance and optimize with analytics.

Features

• Visualドラフト and code editor for rapid AI agent development
• Chat and voice agent design with deep customization
• Rich library of agent templates and use-case templates
• Integrations with Salesforce, Shopify Plus, Zendesk, Snowflake, Segment, and more
• API-first data and interface integrations with secure guardrails
• Centralized platform for building, testing, deploying, and observability
• Community access: Discord, YouTube tutorials, templates, and resources
• Security and governance designed for enterprise needs