Voicy.AI

Voicy.AI | Virtual Assistants driven by AI, Machine Learning

Voicy.AI is a platform that enables intelligent, scalable conversational experiences for offline commerce businesses. By leveraging artificial intelligence, natural language understanding, deep learning, search, and information processing, Voicy.AI helps businesses engage customers across multiple channels, automate routine interactions, and drive commerce and loyalty.

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Overview

• Purpose: Power next-generation customer engagement for offline commerce (food, services, retail).
• Core idea: Intelligent conversations at scale that reduce costs, increase conversions, and improve customer lifetime value.
• Channel reach: SMS, Facebook Messenger, voice assistants, and other messaging channels.
• Platform strengths: Turn-key integration with point-of-sale (POS) and booking systems; intents-based automation; personalized dialogs.

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How It Works

1. Customer communication platform: Voicy.ai handles responses and can build orders or schedule appointments, syncing with POS or booking systems.
2. Automation of routine queries: Handles common customer questions 24/7 to free up human agents.
3. Promotions and engagement: Sends targeted promotions to customers via SMS/Messenger to drive conversions and repeat business.

Voicy.ai aims to help businesses acquire new customers, retain existing ones, and drive revenue through intelligent, contextual conversations and automated workflows.

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Use Cases / Drivers for Businesses

• Engage customers across multiple channels for offline commerce.
• Convert inquiries into orders or bookings automatically.
• Personalize conversations based on customer context to reduce churn and increase customer lifetime value.
• Lower customer engagement costs while maintaining or improving satisfaction.

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Our Mission & Focus

• Mission: Power the next generation of customer engagement for offline commerce using AI/NLU/Deep Learning/Search/Information processing.
• Focus: Improve profitability and customer satisfaction for restaurants, services, and retail by delivering scalable conversational interfaces and chatbots.

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Our Team & History

• Founded: Voicy.AI (Voicemonk) in October 2015.
• Team: Technologists, engineers, and marketers with experience from Amazon, Oracle, Cisco, Yahoo, Samsung, Groupon, and more.
• Expertise: Natural language dialog engine, conversational marketing, and business workflow automation.

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Business Value Proposition

• Growth partner: Drives commerce with customers across channels; reduces costs with automation.
• Personalization at scale: Dialogs adapt to physical and personal contexts to improve retention and value.
• Simplicity and integration: Turn-key solution that easily integrates with POS and booking systems.

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Contact & Demos

• Sign up for a demo to explore capabilities.
• Contact: [email protected] | Phone: +1 (408) 431-2916
• Address: 1063 Morse Avenue, Unit 9-100, Sunnyvale, CA 94089

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Features

• AI-powered conversational interfaces for offline commerce
• Multi-channel support (SMS, Messenger, Voice, etc.)
• 24/7 handling of routine customer queries
• Automated order creation and appointment scheduling (with POS/booking system sync)
• Promotional messaging and personalized campaigns
• Turn-key integration with POS and booking systems
• Personalization at scale based on customer context
• Scalable to handle high-volume customer interactions
• Customer acquisition and retention support through automated dialogs